Brothers Main Appliance & TV

"This was our first time buying an appliance from Brothers Main. We were pleasantly surprised and found the experience was smoother than purchasing an appliance from Home Depot. We were very much impressed with the delivery and the care which the new fridge was delivered and the old fridge was hauled away. Both Antonio and Jay did a phenomenal job in delivery and deserve praise (if not a raise)."

"Tldr: lowest paid employees were great (sales floor rep and delivery driver), but delivery coordinator and store rep were unprofessional. The sales rep we worked with in store was great. She helped us find a good deal that was better than what we were looking for. After we purchased a washing machine we had it scheduled for delivery. The scheduled day it never came, no one called, and by the time they figured it out they said it would have to come the next day. The delivery coordinator promised us it would come between 8-8:30 the next day so that we wouldn't be late to work again AND that she would call at 9 to make sure it came. By 9:30 I had called twice and left two messages because no one had shown up. I got a call back at 10 from someone who got the messages saying he was ignorant of the situation and the delivery coordinator wasn't even working that day. When I questioned him he said he was just passing along the message. I wouldn't be so upset if 1. We had received any communication from the delivery coordinator. 2. The rep on the phone didn't use ignorance of the situation as a reason that I should forgive their unprofessional delivery system."

"My 21 yr old Maytag washer died on Sunday and by Thursday morning I had a new Speed Queen! Cristi L was very informative and helpful in making our choice and setting up delivery. We were given a window of time for delivery and could track it online. Walter and his crew hauled away the old washer and installed the new one quickly and professionally. The entire experience was great! I highly recommend purchasing from Brothers Main!"

"I rarely write reviews, but this one is well-deserved. The first time I did business with Brothers Main, things went well -- the sale person Curt was professional, the delivery was on time, and the guys who delivered and installed our appliances were great. I also liked that it is a local business, as supporting local economy appeals to me and I enjoy more personable customer experience. I even highly recommended the store to friends and neighbors. So all great, right? Well, based on the review score, you are probably expecting the big twist, which is coming. I went back to purchase a grill for my deck. The brand they carry was not my first choice, but since I had such a great experience at first and they offered assembly & delivery at a reasonable price, I decided to purchase from them. I ordered a Napoleon Freestyle 425 grill, in early June. I talked to Dave on the phone and he placed the order for me, said it would take a few weeks to arrive. First red flag: no email receipt. But it wasn't a scam, at least not of the type you expect. No communication for a couple of weeks as to when the grill was going to arrive. Then finally I hear back and it's arriving on June 3. Just in time for the 4th of July! So I invite our neighbors over and buy a lot of meat for grilling. The guys come on July 3rd with my grill and as they are rolling it into my home I notice it is very badly damaged. Scratched all over, there is a large dent in the cover, and about an inch wide piece of protective coating is missing from the top of the cover. I stop them and say that I cannot accept this. They tell me that the store would offer me a discount, but what would I need a discount for when the coating is there to prevent rust and the grill would obviously be outdoors? The guys take pictures and say that they will report it and I will get a new grill reordered. This was Monday. No calls for days. On Friday, I call the store and Dave has no idea that the grill was not delivered. He searches for the order, finds the photos and says he will reorder, but it would probably be another couple of weeks wait. Then radio silence. I call every once in a while. Dave says all is good and he will call me back when there is an update, then doesn't call me back. The whole thing is turning into a huge waste of time, the summer is passing, and I am without my grill. Then late July, someone called Roslyn calls while I'm traveling and leaves a voicemail asking if I would take that damaged grill with a discount after they do repairs. I say no way, I don't want that, it's not what I paid for. She tells me a new grill would take another 2-3 weeks to arrive (which means Dave never placed that order at all). She offers me another grill they have in stock, which is larger and costs nearly $450 more (the first grill I bought was $699). What the hell, I don't have time to deal with this more, so I accept it and they deliver it within a few days. The new grill looks good, except the right door is off. One of the guys who delivered it tries to put it on, but it won't stay. It looks like there is a missing piece. So he says he would put in a service order for it to be fixed in a few days. Already expecting how things are going to go, I contact Roslyn a few days later and she says she did not receive the service order. I explain the issue, and she promises to place an order for the missing part. She doesn't place the order for another 2+ weeks. One month after the grill was delivered and 2+ weeks from the last email, no part yet. I reach out again, and she says it would be arriving. Then finally I get the part in the mail today, on September 15. I try to install the door, and guess what? It cannot stay in place. Parts were not correctly installed so the top hinge cannot hold it in place (pictures attached; you can see the correct fit on the left door and incorrect fit on the right). My patience is out and have wasted more time than this grill is worth. So, yeah, good luck dealing with them. As you can see from my story, things are dysfunctional on every level."

"Repeat customer of Brothers Main. Individual attention, expertise and great prices. Delivery can’t be beat. Jason and Anthony were fantastic ! They were on time, polite, experienced in the product they are installing and so professional! I am a happy customer!!"