Courtyard by Marriott Knoxville West/Bearden 250 Brookview Centre Way, Knoxville, TN 37919

"Whether it is as an employee or a guest, I do not recommend this hotel to anyone. They do not care about their guests or their employees, and it shows. The parking for guests and employees is horrendous, the "customer service" is horrendous, etc. Upper management will lie to your face without thinking twice about it. No wonder they are having issues with staffing. I highly recommend elsewhere and to steer clear of this establishment."

"Very nice hotel, relatively new. Has a bistro in the lobby where Austin will make you a drink and a bite. My husband had a Cobb Salad & I had a Margherita Flatbread & both were delicious. Great service by Austin. Will definitely stay here again."

"The Kiss concert was cancelled this morning. When I called the hotel before driving 4 hours to Knoxville, they said they couldn’t help me and would not credit me or refund me either. This was beyond my control and many others who chose to book here. Their customer service is lacking. In the past, I’ve been a loyal customer, and this is the second time I’ve been disappointed in their lack of customer services. The first time was in Birmingham when a room we paid for wasn’t given to us and the difference wasn’t refunded. Shame on you Marriott for not being loyal to your customers. I will never book with y’all again!!!!!"

"My business hosted a training session at this hotel. Karissa and Samantha were absolutely wonderful! There was a small snafu and they both came in on a SUNDAY evening to be sure everything was taken care of. I cannot speak highly enough of their professionalism and personalities! The hotel itself was clean, beds were comfortable, rooms were "roomy" - overall it was a great experience. I would highly recommend them for business/pleasure or Both! Thank you ladies so much for everything!"