Valvoline Instant Oil Change

"Please be aware that if they damage your vehicle, they won't pay. The staff are great, it’s the area manager that refused to pay for the damage and only offered to pay for a filter. They caused $1700 in damages per the dealership who stated all this on the invoice and I showed them the damage. I was out of town when it happened and when I returned back to town I had the dealership fix the damages. Per the dealership who told me that who ever did my last oil change installed the drain plug wrong and I had oil everywhere. When you use your vehicle for work, you get it fixed as soon as possible. Per the area manager, who said that why should he believe what the dealership says. I guess everyone who works at his shop are fully licensed machanics. The staff were polite and did what they were trained to do. I just wished the one who installed the plug was more careful because it was a $1700 lesson that I learned the hard way and I will never go back. It’s amazing that your response is that this issue was resolved. No, it was not resolved because the only damage that you were willing to pay for was a new filter. I provided all documents and you took photos and you only wanted to pay for a filter and not the damage caused by your shop. Everyone should be aware that if damage is done by this shop, you will be responsible for the repairs and I hope you have the money to pay for it."

"I always go to this valvoline, great customer service. I've never had a problem with any of their services, and turnaround time is quick!"

"Popped in for an oil change with my car and my daughter’s car. Very busy but staff was amazing! Quick service, extremely friendly staff! James was super personable along with everyone else on shift this afternoon. Thank you guys!"

"Great service at Valvoline today. Came in at 12:15 and was out at 12:24(!) Feeling like I was in a Formula 1 pitstop! A whole team came walking out when I drove in. This was the 4th time that I used your service and will definitely come back."

"During the current crisis we are experiencing we have done our best to keep driving to a minimum however our Expedition still gained enough miles to need its oil changed. I wasnt sure I wanted to go to a dealership and stand or sit while waiting in an area of potential exposure and my brother-in-law shared that he had just gone to Valvoline in Redlands where he stayed in his car and the contact was very minimal. This morning I took his advice and went to see the crew at Valvoline, I was met with a cheerful and polite attitude while the whole process was thoroughly explained. While the technician made his way from checking the tires to the battery he called out the info to the service writer and she updated the info on our repair order in perfect harmony. The oild was changed, fluids topped on and a full inspection done in less than 20 minutes, very impressed with the wonderful service! For the level of service and being able to maintain a distance safely from inside of our vehicle it was a great value!"