Ann Taylor

"Really bad customer service for an expensive store. I got an unfriendly response from the staff (an elderly grey haired women), who did not bother to answer my question and kept asking me to finish the transaction."

"I am a black woman, I walked in, said hello to the grey haired woman in the store and she purses her lips at me and turned around. I thought maybe she didn’t hear me but I said happy holidays to her as I entered and she didn’t reply. I walked through the store trying to like anything and since she was the only customer service rep I just left."

"Terrible location (and I love Ann Taylor and Loft and am a cardmember). The 3 times that I've tried to make purchase here in the last 2 years: The first time, they refused to unlock a dressing room because it was within 30 min of closing. The second time, they never checked on sizes while I was in the dressing room. The third time last week, they had the door locked early and scolded me for even approaching it (I had not even touched the handle and as I acknowledge them telling me it was closed and used the opportunity while stopped to put on my mask, the person persisted to wave me away and yell through the glass that they were closed. I was just stopped in the walk about 5 ft from the door talking to my son about where to go next since they had closed early). In all 3 cases, I ended up going to a different location the next day and spending $300-700 as I tend to do big seasonal wardrobe purchases before important business trips. I wish they would close this location or get a new manager and staff. Frankly, I shop a lot less at Ann Taylor than I used to because this location, which is nearest to me, is so terrible and inconsistent with the typical brand in-store experience."

"Today I had the most annoying experience ever at Ann Taylor pleasanton.I could not shop in peace without the sales associates selling me credit cards and I said am not interested.Also, trying to sell me the wrong size of clothes saying it will appear more straight because I have curves.I said I will never again step foot in this place.Stop being so aggressive in getting a sale how desperate is this company? To make it worse the sales rep said I can buy it full price then bring the dress back when it’s on sale to get a refund and get a discount waaat? Really like I have nothing else to do.Such a horrible experience I have no idea what happened to the original Ann Taylor but never again I hate aggressive sales so annoying and even if I liked the dress I had such a bad experience I decided to walk out and not buy it."

"The store clerks were not helpful, frustrating when I asked for help with an online order, and felt I was an annoyance when I asked to try on a sweater. For the prices Ann Taylor charges, I would expect a higher quality of customer service."