CVS

"Horrible customer service. I was near the counter at 1:25 to get a prescription picked up. The doors were closed, even though she was on the other side of it. I’m on my way out of town taking my sick daughter to her mom and she just kept eating, nope not until 2. I get it but A quick scan and pay. Would have been done before 1:30 lunch start…"

"Since CVS closed it's 22614 Springwoods Village location, the 4775 Panther Creek location is the next closest location for me, and have had simply awful experiences there nearly every time. Why did corporate close that Springwoods Village location? The staff there was exceptional, knowledgeable, personable, and provided an excellent experience every time. Regardless the lame duck excuse of why they closed a great location and left a great staff either looking for a new job or a new location to work, my most recent, unfortunate interaction at Panther Creek happened when I called 2/6 and spoke with someone about having 2 medications ready. While my medications are not necessarily abnormal or require special ordering via Cardinal or whomever CVS uses, I always verify they have it in stock and that my Rx hasn't expired; she confirmed all of this and said they would be ready in 30 minutes. I had other activities to do, and decided I'd pick them up the next day (2/7). I go into the store at it's opening on the morning of 2/7, and the technician said they were not ready, asked if I called them in or ordered them online...told her all the above and she suddenly "found" my information and prescriptions, but said they wouldn't be ready until 4pm (7 hours later)...I asked why were they not ready, she couldn't say why, was borderline condescending and suggesting I was at fault that CVS employees didn't fill my prescription, or at the least let me know they wouldn't be ready a day after I called...she then asked me to work with her and come back since she was the only technician there. I told her guess I had no choice but to come back, but I stopped in there on my way to work and now wouldn't be able to get them til tomorrow 2/8, possibly 2/9- and now going 2-3 days without my medication. If my health insurance didn't have a contract with CVS I would have been at H-E-B Pharmacy years ago; but thanks to that terrific staff that was at Springwoods Village my perception vastly changed about CVS as a whole. But since the store's closure and the experiences I always expect whenever I walk into a CVS have continued, I have to deal with this lack of professionalism and absolutely atrocious customer service. Thankfully CVS hasn't filled my rx's for my children incorrectly (yet), so I guess you guys have that going for you...though it wouldn't be surprising."

"If I could I would have put no stars. As a provider's office, this pharmacy is the hardest to communicate with. Pharmacist has never been nice, always rude. I understand being busy. We are all busy. But to be out right rude? There is no excuse. I will encourage people to NOT use this pharmacy in the future."

"Joyce is one of the rudest people at the pharmacy. I would’ve paid full price for my medication but instead she said okay you can leave. I was fully aware my insurance did not cover it before coming here."

"TRANSFER YOUR PRESCRIPTIONS TO A DIFFERENT PHARMACY. Never thought I would review to a CVS pharmacy but I feel like if I can warn others to not make the same mistake I did, it would be great. I spent collectively 2 hours going back and forth through a drive-thru due to a lack of communication. They said my insurance didn’t cover a cream I was prescribed for, so they had to call my doctor to ask for an alternative cream. Joyce, who is not a friendly lady at all, claimed she has been on hold with the doctor for 30 minutes when I got ahold of the doctor in one. Instead of being clear and concise with her instructions, I spent 2 hours going back and forth figuring out how to pick up a cream. I ended up going inside because I spent 2 hours in the car to ask what is the updates. Instead of having a civil conversation, which didn’t seem like she was capable of since I pulled into the window, she wants to bash me and say I have not been listening. Trust me, to avoid spending 2 hours, I am definitely listening. I don’t know if Joyce had a bad day before me but it is no excuse for treating customers like absolute trash. I really hope she learns how to properly communicate with customers in the future. I am definitely not coming back again until they get a new pharmacist."