Banfield Pet Hospital

"Do not leave pet for drop off exam or extended stay! Happy to provide photos and detail. One of the customer survey questions: did they treat your pet as if was their own? If that is the the treatment, or the lack of, for a drop-off surgical consult, my dog would have better odds roaming the street!"

"HORRIBLE!! I went in for my pets routine shots and test. When I called to schedule the appointment, during the appointment, and during check-out I repeatedly asked if my pet was up to date on everything. They said yes. I also said I use Chewy and they will request approval for my pets Heartworm and flea/tick meds. They said okay. After my appointment they began to send me emails about purchasing both meds. I submitted my medication order to Chewy and they always request approval from your vet. I received an email that said the heartworm med was declined. So, I called to find out why. They said my pet needs a current heartworm test. I advised he was just in for shots and everything to be current and why wasn’t it done. You advised me 2 times before I left that he was up to date. Silence…… I advised that I have no problem paying for the test but I’m not paying for another $69 visit because it should have been done when he came in for shots and everything. Silence….. she said hold on and came back and said she made a note for my pets vet to contact me Saturday to fix it. 3 days away. Saturday comes around…. Nothing. I called 3 days later…. She’s not there left a message. Once again no call back. I called today the following weekend. No one answered. So, I had to leave a message. My pet needs his monthly meds today. No one has called, left a message or followed up with me. It seems like they don’t care about making sure your pet is taken care of, they don’t follow up and all they care about is taking your money. I am a new customer!! They SUCK! I am VERY disappointed…. SMH ….. The facility is Banfield Pet Hospital in Pearland, TX located in Silverlake plaza inside Petsmart…."

"Overrated. Cost too much FOR THE AMOUNT OF SERVICE YOU GET. One lady was so rude and corporate office won't help you. They finally got to my dog's problem after l had to get upset about it. $400.00 and still donot know what is wrong with my dog was ridiculous! Then l had to still buy the medicine. The doctor finally came out and gave me an explanation. I felt it didnot have to take all the complaints l had to get down to the problems."

"Scheduled a drop off, let them know he wasn't great with cages. They made accommodations and I stayed nearby to get Buddy In and out quickly, pup seemed happy throughout the encounter. 35 mins if that"

"My dogs get everything done here. I couldn’t ask for a better team of people to make sure my pets are up to date on everything and get the right things to be healthy. They’re always willing to work with you on everything. They treat the animals with respect and kindness. I always feel safe and at ease when I drop them off for an appointment. Highly recommend!!!"