Walgreens Pharmacy 3336 11th Street, Rockford, IL 61109

"Terrible customer service. I had an issue with a prescription that I tried to fill in the app. The app tried to switch it to a generic which I can’t have I need the name brand and because of this it was cancelled. This cancels the entire order and now the pharmacy needed a new RX, after my doctors office was closed. When I spoke to the pharmacy technician she assured me the pharmacist was on the phone with my doctors office. I called back a couple hours later to check and I was treated like that never happened. There was no order for a new script. I was out of meds that I take daily. The woman I spoke with was very rude and condescending. I will be switching pharmacies after this. I worked in customer service for over 13 years and would never speak to a customer like she did."

"Nothing but issues getting prescriptions billed correctly. They refuse to fix it and bill secondary insurance. Poor customer service every time and I’m tired of having to call my insurance every time I need a medication for Walgreens to get it together. That whole process takes days and when important medications need to be filled it’s not okay."

"My husband picked up my prescriptions today he gets home it's the wrong meds, one medication I stopped taking in November and they didn't even give me the newer medicines. I called the pharmacy whoever ever answered the phone she was extremely rude and condescending. Had no care in the world they gave me the wrong meds. Then proceeded to tell me my newer meds were not covered by my insurance. I stated yes they are they were last time. She threw in there I thought they were new meds how would you know if insurance covers them? I told her I said they were newer meds and that they are covered . She said oh, well they will be ready shortly. When I asked her name she hung up. Why would she try and say they were not covered by my insurance and give me meds I no longer take and didn't even give me the meds I'm supposed to have? Then be ignorant to me? I have seen the reviews on here about the pharmacy and they are horrible. Obviously Walgreens does not care if they have made no changes . I will be changing pharmacies after I get the rest of my meds. It's their mistake but they are rude to me. Unbelievable."

"Go to this location on a Sunday at 1100. 2 customers in the store and 4 employees. I just stopped in for allergy medicine. The medicine that works best for me is locked up( extremely annoying) but like a good customer that I am, I press the button that singles an employee that you need help in that area. The chime went off 4 time(approx 5 minutes) before an employee came over. I asked for the medicine behind the locked case. The response was "oh, I'll have to get a manager" manager comes by ask which one. I pointed the the exact brand with a bit of frustration, I feel he purposely grabs a different package and ask "this one" with a condescending tone. I said if it's the same one to the left then yea. He grabs it and I reach to take it, he turns away from and say he'll take it up to the register. I said that ridiculous, and he smiks and says is there a problem. I replied yes, I'm not a criminal and can carry my own. He mumbled something under his breath and kept walking away."

"All the people here are nice since I’m here regularly but Angelique really stood out. She offered to help me carry my stuff to my car since I had a case of water too. She didn’t rush and even had a conversation with me. I hope her manager sees this and tells her about it. She really is such a nice girl and I hope to see her again. :)"