Firehouse Subs Cypress Mill Plaza

"The employee told us that the store manager told him to honor only 1 Valentine's Day buy one sub with chips & drink/get one medium sub free coupon "per group." The coupon, as emailed, literally spells out, "one per person," NOT one per group. The employee refused to also honor my son's coupon, because I was using my coupon. I asked if the manager was there, he said yes, then when I asked to speak to the manager, he said the manager wasn't actually there. He asked if I wanted both subs with everything on them, I said yes, but then when we got home to eat them, they did not have lettuce, tomatoes, or onions as requested. The subs were very skimpy on ingredients overall."

"I've been here maybe once or twice before. My husband wanted to try it out. It's okay, I realize that they help emergency services with their purchases. It's just not as good of a sandwich as Jimmy John's or Jersey Mike's to me. The bread is always soggy by the time you eat your sandwich a couple minutes after made. The meat quality is okay, it's just not as good of a sandwich to me as the others, But it is better than Subway. I may happen upon here again in a couple years, but for now this place is okay."

"Walked at 1115 to get food. There were unopened boxes of chips in front of register. Tables were dirty I’m assuming from last night. No sweet tea had been made and the drink area was a mess either already or still from the night before."

"UPDATE: I ended up calling 44x last night. Still no answer. I’ve tried calling 11x this morning, but they’ve disconnected their phone. I’ll just take my business elsewhere. No way I’m ordering another sub from here. If no one can talk about why this business is the way it is, then I’m not going to support them. You can either learn the hard way, as many others have or just not waste your time in the 1st place. They need to fire everyone at this location, including management! Horrible horrible service. It’s 50/50 if they get your order right. Don’t bother calling. I called 30x to no answer. They get my entire order wrong every time. For a $32 sub, I’d expect more. Ordered a meatball pepperoni gluten free sub with no meatballs and extra meat and cheese. When it arrived, no cheese, no pepperoni, not gluten free, and extra meatballs. I have celiacs disease. It’s a good thing they didn’t do this to a child with the same disease."

"Great place to come after a full day of shopping at cypress outlets. I usually go to the food court, but getting outside of the outlet is less crowded and cheaper. This place is clean, the staff is very friendly. My steak and cheese, and the smokehouse beef cheddar brisket were awesome. I never been disappointed by the quality and taste."