Go City® - San Antonio

"Don't plan to take the Go Rio cruise on this pass. The office you need to pick up the tickets at (RJA Ghost Tours) is closed (at least until March). We had to buy our own tickets. Brewstillery Tour and VIP Whiskey Sampling: Unable to book; called on Thursday afternoon and were advised no one was available to provide a tour that afternoon. Person who answered the phone was nice and recommended we email the events manager to set up tour on Friday. Which we did. She advised they did not have a person to run a tour. We made other plans and in that time, she responded again advising they couldn't do a full tour, but we could go for a free beer. We declined. Two-Hour Party Bike Pub Crawl: Tried to set something up via email with organizers 2 weeks before our arrival. Advised they could not set up the tour and might be able to set something up on the weekend (we weren't staying over the weekend). We did use the ticket for a few things: Scavenger Hunt: Hunt is a list of places to see, presented in Canva. We couldn't find the very first thing (which is on us). We asked a worker in the park and he had no idea where the statue was. So, we went up the Tower of the Americas, 'cause it was there and had a beer in the cafe when we came down. We completely gave up on the hunt. We tried to reach out to the organizers via Whatsapp. At 1:59pm (an hour into the hunt), we received a message asking if all was okay and if we had any questions. At 2:09pm, I advised all was not okay and we couldn't find the first thing. Asked if the next thing was easier to find. About an hour later, we received a kudos message for a job well done. So, don't plan on much support if you choose this attraction. Towers of America: OK Natural Caverns: cool attraction Overall, this pass was highly disappointing. Because of the lack of accessibility to the attractions we wanted to see, we reached out to Go City to inquire about a partial refund. Advised we had to wait until the passes expire (90 days from the activation date). Looking for, at minimum, reimbursement for the Go Rio cruise. Would be nice if they updated their website to ensure other pass holders don't get duped while the RJA Ghost Tour office is closed."

"Warning: call the attractions you're trying to go to and ask if they still accept the pass BEFORE you activate it. After talking to the Go Rio River Cruises ticketing center, they said the company responsible for the Go City pass tickets (RJA Ghost Tours) had not responded to them for months and they are no longer taking tickets printed by them. Their office was also closed and they didn't accept any calls. I'm giving 3 stars as Go City was very prompt to issue a refund for my pass (which was not activated yet and within the 90 day purchase period). I also think that the pass itself is a good value if you keep in mind that you can only go to one "premium" attraction."

"NO STARS! Be prepared to pay A LOT of money for a 5 choice pass only to be allowed into certain attractions. I’ve been on the phone with customer service for 45 minutes. No customer service is being provided; only rip off. We paid $1,000 for 7 people. They CHARGE for the missions when the missions are free. I will be sure to let anyone know they will be better off to pay for individual tickets rather than come here. Not only that, these tickets have to be redeemed at each place. So be prepared to stand in TWO lines at each attraction. This site is not user friendly, consumer friendly, or money friendly. SCAMMERS! To top it all off, if you find out too late, that you can’t use your pass at certain “premium” attractions then they won’t refund you for the choices you HAVEN’T used because the pass has been “activated”. Edited to add: Just got hung up on my customer service!!!! Been on hold for however long, sitting outside the attraction we can’t get into only to be HUNG up on. Before that was being told “there’s no manager to speak to, he’s busy.”"

"Doesn't even deserve 1 star. DO NOT BUY THIS PASS - IT IS A SCAM!!!! I recently purchased the Go City Pass for my trip to San Antonio, and I couldn't be more disappointed. The river walk boat cruise would not accept the go city pass. we followed the procedure only to find the office where we were to get tickets was closed - for several months!!!! The company would not accept the app so we ended up shelling out money for tickets. Sea World was the same experience - we had to pay for tickets because the first place we visited originally charged us for a premium attraction and even after refunding that and charging the visit out as a non premium attraction go city refused to accept the refund. We purchased the 3 choice tickets and could only use it at one place. What a rip off - bait and switch, and go city not giving a refund for anything!!!!!"

"It's a Good deal if you are going to more than one Attraction, but the only thing I did not like was having to go to a visitor location by the Alamo to get River Walk Boat ride printed tickets they should be able to scan App on your phone for every attraction. I also wished you would be able to do more attractions not just the choice packages and having more options. I would recommend buying the explorer package again YOU DO SAVE MONEY. GO have fun."