H-E-B

"I am at this store every day; sometimes multiple times a day. I went to the store to get some items, this morning. The one star is for the customer service given by Elsa in the Deli department. I walked up to the deli counter and requested the cheese and meats that I needed. I noticed that Elsa had one glove on and one glove off. She was dragging her hand and glove across the top of the deli counter as she was looking for the items that I requested. She got everything together. Before she started cutting anything, I asked her to change her gloves. She smacked her lips and said, “Why do I need to put new gloves on?” I told her why. She became agitated and reluctantly did what I asked. She cut the meats, first. Then grabbed a pen to mark the date on the remainder of the uncut meat and put them back in the glass case. She was about to cut the cheese and I asked her to change her gloves, once more. She started to yell at this point. She says, “Don’t you think I know what I am doing?! Don’t tell me how to do my job!” I asked if someone else could cut the cheese. She responded that she was the only one available. I asked to speak to a manager and she pointed to Shannon; who was a few feet away, unloading boxes. I asked Shannon (who is a lead) to call a store manager, as well. Then I proceeded to recap what just occurred and then I did a demonstration. I pretended to sneeze on the glass counter and told her those particles could contain COVID or the flu and the like. I requested at the next meeting that this be brought to light. She agreed. Then Thomas, a store manager, arrived and I told him the same thing. He said I was correct and thanked me for my feedback. Shannon and Thomas’ customer service was way more pleasing than Elsa’s. To Elsa: Anytime you are behind that deli counter, I will continue to tell your smart self what to do. The customers are the reason you have a check every Thursday, baby doll. You need to watch who you are talking to like that. Not everyone reacts the way I do."

"This HEB is very convenient and well stocked. The products were all neatly organized which made shopping nice and efficient. Fresh produce and a diverse selection of products cater to just about everything you could need. Friendly workers and an efficient checkout process. I definitely prefer HEB to some of the other grocery stores in the area."

"Always been a fan of the HEB brand. Since I moved back here and anyone else I know that's moved here the plus for all of us has been fresh. Also a big fan of the curbside ordering. I was hesitant at first thinking that I might not get the freshest or the longest expiration dates, but I couldn't be further from that. Everything's always been fresh and the dates have always been good. And having tried curbside with three other stores I have to say HEB you really know what you're doing. Always satisfied. I just went to this other Big Box store that has a sign that says call this number when you arrive and no one even answered the phone and in fact I got a message that said please pay attention to our holiday hours, we will be closed early on December 24th LOL. I guess when you see the bad you realize how good the good is. Thanks HEB for being my HEB!"

"I had fun exploring this new grocery store. Fun stuff to buy in plenty. It was suggested to try fresh tortillas, and they did not dissapoint! The bakery also had a stunning appearance! They also had an impressive-looking sushi bar. Fantastic location for shopping!"

"I enjoyed trying out this new-to-me grocery store. Lots of fun things to buy. Fresh tortillas were recommended and did NOT disappoint! The bakery looked amazing as well! They also had sushi bar that looked cool. Great place to shop!"