Best Buy
6525 Grand Avenue, Gurnee, IL 60031
Hours open
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
10:00 AM - 7:00 PM
Photos
Location & Phone number
6525 Grand Ave, Gurnee, IL 60031, United States
About the Business

Best Buy is a renowned electronics and home goods store located at 6525 Grand Avenue in Gurnee, Illinois, United States. With a wide selection of the latest technology and appliances, Best Buy offers customers a one-stop shop for all their electronic and home needs. From TVs and laptops to kitchen appliances and smart home devices, Best Buy is the go-to destination for quality products and expert advice. Whether you're looking to upgrade your entertainment system or revamp your home decor, Best Buy has everything you need to enhance your living space.
Reviews
"I dislike how I cannot call the store and talk with someone who works there. Have to talk to an Ai chat bot or someone from some other country. I just have a question about the Geek Squads ability to fix my LG monitor. I understand they do fix monitors, but I just want someone from the store to confirm they know how to repair the model of my monitor. The LG facility closest to me in am hour away. And I'd rather drive 15 minutes knowing I won't waste my time. I don't understand why this has to be so complicated. I'm not, and never will give someone from another country my information."
"We’ve had great experiences twice at this location. Once when we bought a TV last year, the young kid there was very smart knowing their products. He recommended the right TV for is and we can’t be any happier honestly, a year later. Second time buying an Iphone and having them transfer all the data to the new phone, Lance was great to deal with after coming from a bad experience at the Verizon store down the street. Lance took the time to make sure we are well taken care of"
"This is the only best buy I'll shop at, the employees are always polite and it feels genuine. They are very helpful. If you're looking for something they don't have in store or online, they will take the time to try helping you find the item elsewhere. If you want to feel appreciated as a consumer, just come here."
"I was speaking with a Best Buy representative named Suzie through the store's online chat about putting an item on hold, and they asked for a name, email, and phone number, which I provided. They then asked if I wanted to purchase the item online through a link but I said I would rather do so in-store, and before I ended the conversation they said "rest assured" that the item would be reserved for me to pick up. After a few hours I drove quite a distance to the store the representative specified and according to customer service it was never put on hold. I asked for a manager, and a staff member named Aisia said in a sarcastic tone that "he'll pretend to be the manager" and did not bother to help me with my problem, only told me that the item was not available anywhere else. There were 10 to 15 other staff members in the store at the time with no customers occupying their time and yet none of them bothered to help me look for the product or resolve the issue. I left the store with such disappointment that I would never ever recommend Best Buy even to my worst enemy."
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