AutoZone Auto Parts

"was here today after trying to replace a turn signal bulb and ultimately dropping the bulb inside the headlight chamber, leaving it trapped. after seeking help from 2 other auto service places and them telling me no, i figured i would go to autozone and simply buy new bulbs and just leave the dropped one sitting in the chamber. however after explaining the situation, a younger employee (who's name i can't remember) was determined to get it out for me using a long bendy magnetic tool which was at first unsuccessful. but with the help of another employee, jared, and many trials and tribulations, we had success!!!! A1 customer service give these 2 fine young men raises!!!!"

"To return items you need your receipt AND the credit card used to procure the items. Tried to return items with the receipt, but my wife had my card. They weren't even able to give me a gift card for store credit. Now I have to wait "48 hours to return again for it to void the return in their system." Not the end of the world, but annoying the system works that way. I also got the impression the employees don't actually know how their computer system works."

"I came to the Bettendorf, Iowa location today, on Middle Road, around 5:30 p.m. With it being a beautiful day, I had my window down. There was a worker helping someone in the parking lot about their windshield wiper being stuck. My issue is about the guy that was working was spewing profanity. I had my young child in the car. He wasn't being quiet about it either. We left and took our business elsewhere. The guy had short hair and was wearing a black hoodie, with a gray shirt. I called and asked what the guys name was by his description and his name is Michael. Do you in your free time, but not at a place of business. I found it extremely unprofessional and will not be returning to thay location. Do better"

"Sent my son there to get some help with replacing a headlight bulb. They have always been helpful in the past, not today. No one would help him look up the correct bulb. He asked for help installing the bulb he finally found, and was told nope. Thanks for the NO Customer service."

"They sold me a battery. After i waited in line. Said they couldn't see my veteran status in my account history. So demanded my ID. For the discount. Which by then I was so frustrated it was in my pocket but I went to the car to look for it... Meanwhile they had never even checked my battery. But they sold me a battery while my car was running with dogs in the vehicle and another adult who didn't want to be there .nir did i really... ..and then the woman didn't offer to carry it out nir ask anyone else to.for me.. she just made sure i knew they coukd not switch out the battery. At all. I went to lift it off the counter and the woman says yeah its pretty heavy. I shook my head and started to walk out empty handed after I paid 209 dollars AND they said they couldnt put it in my car due to a start stop option I DOnT even HAVE! And something to do with electricity. And that I was being charged for the "core" of 22 extra dollars because no one could help change it out. I was about in tears and was ready to leave empty handed with just my receipt and no battery even after paying, when another employee picked up the battery and carried it out to my car. He set it in the back hatch area of my ford edge Since the seats were full of everyone waiting with the vehicle we had just waited an hour for a jump start to get to autozone to get a battery and see if that was the problem. It did not need to be so difficult."