Brownstone Apartments

"If I can give this place no stars I would! Worst apartment complex by far in the Bedford TX area. I would not recommend this place to anyone! My friend just recently moved out from this complex. HORIBLY INFESTED with ROACHES. They make you pay for pest control, but I have never seen an exterminator on the property! The rent is way to much for the motel they are offering. Please do not move here."

"The units and the property definitely match the pictures online, I'm interested in renting here. I did love the welcoming energy from the front desk worker Kamesa, she happily answered all the questions I had upon the inquiries."

"I don’t usually do reviews but after seeing the videos on Facebook I couldn’t help but come support. I couldn’t imagine living with my family in a complex where managers can treat you like that. Calling the police on someone cause they ask you to do your job is crazy. In the video the guy never curses or anything yet the manager lies and said he is then when the police come out he shows his video and they apologize to him in my opinion that’s not enough they should press charges on the manager for frivolous 911 calls what’s even worst it seems like the upper management supports and encourages her behavior. To all my black people out there please be aware of this apartment cause using the police like hound dogs in this climate has lead to a lot of black men dying by the hands of the police shout out to this brother for remaining calm through it all cause that couldn’t be me"

"It has been a couple of months since I moved out of this property and I have yet to receive a deposit refund. After a month, I spoke with the manager who informed me of the amount I would be receiving back and assured me the check had been sent to my forwarding address. After still not receiving it, I reached out and the manager stated she would look into the situation and get back to me. They have not returned any calls, voicemails, or emails. At this point, my calls are being screened. If I call from my number, no answer. If I call from another number, someone magically answers. Each time I get a chance to speak with someone I'm told I will be contacted back within 24 hours and of course I am not. The new manager refuses to even get on the phone with me and I've been told the other manager is on vacation for the last 3 weeks. I've now included the property management company in my emails/voicemails so I hope something will be done. There's no way it takes months to refund a deposit and if it does, they can still contact me and inform me of what's going on. This is unprofessional and irresponsible as a manager, office, and staff. If no one in the office can do the job, hire someone who can. If the system would allow me to leave 0 stars, I would. Update: You stated you "regret that I've had a negative experience and would appreciate the chance to turn that experience around". However, you have that opportunity and refuse to take advantage. After speaking with Amerika, who was rude, condescending, and flat out unprofessional, she refused to assist me in figuring out where my deposit refund was. She refused to check to see when the check was sent out and instead gave me the number to a financial company who takes care of debt collections. I do not have any debt with this complex, in fact they owe me money. When inquiring about any debt that I may have, Amerika told me I would need to contact this company. I've attempted for a week to contact this company in California who does not answer calls or has not returned any of my voicemails. I've also contacted the property management company who continues to take messages but no one who can assist me will contact me back. They continue to refer me to Amanda who is the regional property manager but again, she has not responded. I'm still being told that Barbi is on vacation but I think she no longer works with the company because I've sent emails and they are now returning. The responses to these google reviews are fake. They write these responses to make it seem as though they are being helpful but never get back to you. I only receive a response when I write something here."

"The management is awesome! Barbi is so great however, the apartment itself was a bit of a struggle! We received all weather outside & inside our home. When it’s hot outside it’s hot inside, we had to purchase blockout curtains, tent for the windows & fans and it was still HOT, when it snowed during the snow storm, there was snow inside the house at the front door and when it rained, it also rained inside my home. We will be moving because 1 year was enough, I had a baby in March and this just isn’t a home I would like for him to spend more time in so we’ll be out once the year is up. The apartment is beautiful but I can’t do the weather inside & outside"