Holiday Inn Dallas DFW Airport Area West

"Airline put me in this hotel after issues with flight. I should have just stayed at the airport. The walls are peeling off, covered in mold, and the smoke detectors down this hallway are all taped up. The WHOLE hallways is peeling walls and taped up smoke detectors outside all the rooms. Presumably, so the sprinklers don’t activate and cause the walls to mold more. Walls are SUPER THIN. I heard sex from a room across the hall and a couple doors down, and then at 5 AM I got to hear the alarm clocks for apparently the entire hallway! I didn’t need an alarm clock because I wasn’t able to sleep at all since there were people running down the hallways and slamming doors all night long shouting in Spanish. Noise aside, the peeling walls and concerns of fire safety since the smoke detectors won’t activate the sprinkler had me on guard in case I needed to get my family out in the event of a fire. Also, there is someone that was just sleeping in the hallway with a bunch of plastic bags??? Not sure what’s up with that. Weird placement of art on the walls of the room itself had me very suspicious of hidden cameras. Out of all of the empty wall space, why are the photos THERE of all places????? First time at a holiday inn and probably the last. Thank god I didn’t have to pay for this disaster because I wouldn’t stay at another holiday inn even if it were free."

"Over three years we have seen a steady decline in the entire hotel. From staff being attentive and nice to behaving as if they’re bothered by question. The cleanliness has dropped significantly as if there is nobody making sure things are done. Mold on the walls of the bathroom. Barley functioning toilets, draining sinks or hot water. Sad how much it has turned into a place I would never recommend. Didn’t take pics but no need won’t be going back."

"The rooms were comfy. Had 2 days of cancelled flights, but the people here were absolutely amazing. The bartender Jenny was an angel. If I'm ever back in Dallas I will stay here. Also the shuttle.service to the airport is super convenient!"

"Absolutely disgusting. Luggage and clothing had to be aired out for days after returning home due to the lingering odors of what smells like smoke and cat urine! Our entire floor reeked. Our room was filthy. There was so little available parking that we consistently parked far away and got drenched in the rain. This hotel should be shut down until they get their problems straightened out."

"I always remembered holiday inn hotels being a bit nicer. Chose to stay here due to location and price. Bed is quite firm and uncomfortable. Definitely recommend bringing your own pillows and extra blankets. The duvets here used to be so plush but now they’re just wimpy. The lobby smells like sewage. Maintenance knocked on our door to view a water stain on the ceiling during our stay which was worrisome. House keeping didn’t speak English so I had trouble communicating- was hoping to have them come back by once we left for the day. Breakfast service was excellent. There was a very cheerful lady working the buffet that went above and beyond on customer service."