La Terraza

"La love this apartments but the lady who answered the is very rude. I submitted a application more then a year ago and no response yet"

"Very great customer service, this was my first time looking for apartments, and the main manager herself, Mrs.E Garcia, was very kind and helpful. She explained everything detail by detail, any questions or concerns I had she never failed to help me out. I’m extremely happy with my apartment, good taken care of very spacious, peaceful, and neighbors around the complex are respectful and nice. Very satisfied."

"Edith has always gone the extra mile for us! Came in to the office to get help with my gate app and she is politely helped us as always. Nothing compared to the previous manager who was rude sometimes. Team Edith all the way!!!"

"I have had an amazing experience with Management here at Laterraza. They are a wonderful group; very professional and assist me whenever I have issues in regards to my apartment. I highly recommend Laterraza Apartments here in Laredo, Texas. Great Management and a great community to reside."

"(INFORMATION REGARDING PROCESS) I notice there haven't been many recent reviews so i would like to provide my first impressions of the La Terraza during my Interviewing Process and how it compares to the information i was provided via phone calls & on their website. 1. First of all, my family has been on 2 waiting lists 2b/3b, we've called as frequently as possible, we know that the apartments are income based. 2. SECOND, recently we received a call 4 days beforehand that we would be needing to gather documents and meeting for an interview, the lady in the phone didn't provide us with her name, Not Once over the phone or when we introduced ourselves at her office(this was the asst. Manager or secretary). I did not catch the Apartments Manager name either. INFORMATION YOU MUST PROVIDE UPON GOING IN FOR AN INTERVIEW (Lo que piden los apartamentos) -IDs & SSN (for each adult) -6 continuous Check stubs that show your jobs deductions, or Year-To-Date earnings -Birth certificates for each Minor (ninos) -To make sure everyone that plans to move into the complex has submitted an application through their website, AND that YOU add them to your application as household members. -Additional Money Orders if you require them for a background check. FOR REFERENCE: (Some details not mentioned until the day of) -over the phone we were asked if we had all the documentation plus to acknowledge the following, Income of 6ppl for a 3bd not to exceed 36,0000. (My family did not make over 36k as one of us has just graduated from college getting off of full time studies and one of us has just returned from the marines this year, so out of 6 of us 2 were minors and 2 were job hunting) 3. My Third concern will be about my experience. Overall the layouts of the apartments looked decent and ideal for families in need and i understand there is a year long waitlist at the moment (i waited through 2022 years waitlist) I now understand that the Manager and her assistant take in the paperwork and don't hold spots if your paperwork doesn't meet their criteria, However they also don't help you find an alternative to what they are asking. DURING OUR INTERVIEW the assistant manager spoke to us all with a loud tone from the start that echoed the whole waiting offices and constantly pointed and made hand gestures to us as if it would help us understand.....she didn't introduce herself when we all introduced ourselves, then proceeded to tell us we didn't have all the proper documentation and that she asked us to bring it, the day before we had spoken on the phone and she assured us to bring what we had(which was "copies" of the check stubs, since we got paid by checks weekly), this information changed once we arrived. Next we were told over and over again that Compliance, the reviewing/approval department wouldn't accept our stubs and constantly insinuated that we shouldn't apply, We kept asking the Assistant to give us alternatives for how the paperwork that was most suitable would look like or what she recommended we provide instead of the the format we had available. The Assistant Laughed Right In Our Faces As If There Was No Other Option. We kindly asked her once again if there was something we could do and she finally got up to bring the property Manager and provide us with a breakdown of the situation. The assistant manager strolled in with her Manager and began talking at regular volume and tone as to not be loud and echoing anymore, next to her manager. After speaking with the Manager she assured us that we COULD submit the check stubs BUT that the approval would lay in hands of the Compliance dept..... Next we found out that the apartments are separated in brackets of meeting 30%-60% of income, meaning that our COMBINED income WOULD HAVE TO FALL BETWEEN EARNING 30k and 36k because we were applying for a 60% income required 3bd Apartment (we were not aware of this process until the interview) So this information also changed. The manager calculated the combined income and told us we didn't make enough & to not continue......"