Houston Marriott Sugar Land

"Great location, hospitality and personalized service, especially by George Smith! He was friendly and went to great lengths to take care of our conference attendees, especially our TSPRA President. He can pack a mean balloon display in an overstuffed SUV and he does it all with a smile!!"

"I love the hotel. Its under renovation and they did a great job communicating that. The staff is really nice. They can be preoccupied with each other instead of the guests but if you've worked in Hospitality you know that can happen by happenstance. I wish I could've given them a 5 but I was downgraded and as a Bonvoy member, I just wasn't expecting it with the bed type guarantee and all. Instead of a King, I had 2 full size beds and it was a bit of a hassle. My significant other and I had to sleep separately in order to fit. The breakfast was good. It was supposed to complimentary, per my check in, but I ended up paying roughly $25 each day. The evening menu did not seem appetizing so I did not experience the evening selections. Great location. Nice staff. I'd definitely give it another shot!"

"I recently had the pleasure of staying at this wonderful hotel, and I must say, it exceeded all of my expectations. From the moment I stepped foot in the lobby, I was greeted with warmth and professionalism by the staff. Nicole and Zahra, in particular, stood out with their exceptional customer service. They went above and beyond to ensure that my stay was nothing short of perfect. From providing valuable local insights to promptly addressing any requests I had, they truly made me feel like a valued guest. The hotel itself is impeccably maintained, with luxurious amenities and stunning decor throughout. My room was spacious, clean, and beautifully appointed, offering a serene sanctuary after a long day of exploring the city. The dining experience at the hotel was equally impressive, with a diverse menu of delicious dishes crafted with care. The ambiance of the restaurant was inviting, and the service was attentive without being intrusive. Overall, my stay at this hotel was nothing short of exceptional, thanks in large part to the outstanding service provided by Nicole and Zahra. I cannot recommend this hotel highly enough and look forward to returning in the future."

"I believe it is important to provide feedback about my disappointing experience in the hope that the Marriott can address the issues for future guests. The stay had potential to cause serious health issues, and the hotel concerns (such as ongoing construction, health concerns that could be related from such events) were not notified to me ahead of time. Upon checking into the Marriott, I was shocked to find that the room was filled with dust, which was a health hazard and made my stay extremely uncomfortable. Dust on the bed, in the air, on the floor, dust that was almost tangible in taste and smell. In addition to this, the hotel was undergoing extensive construction, resulting in constant and disruptive noise throughout the evening we checked in and into the night. The disturbances caused by the construction made it impossible to relax or get any rest, creating an extremely unpleasant environment for guests. Furthermore, the room itself was far from stable, with wood cracking sounds being a constant source of concern. I was not sure if the noises were due to the construction, lack of stabi;oty of the hotel etc. The instability of the room raised serious safety concerns, and I felt unsafe during my entire stay. The unpleasant smell, reminiscent of sewage, was pervasive and made the room uninhabitable. I checked in around 11pm and checked out the next morning at 8am, as it was an unsafe environment for my wife and myself. What's more, I was horrified to discover the presence of bedbugs in the room, which is completely unacceptable and poses a significant health risk to guests. This discovery was deeply disturbing and utterly unacceptable in a hotel of Marriott's reputation."

"Working with Veronica will always be a delight. I had the pleasure of working with the Marriott Team for my clients Shendi Reception in the beginning of January. The reason why the service was rated a 3-star is because my shoes were stolen from the room utilized as the bridal suite for my couple. I was told cavalierly that the room was cleaned and the belongings were sat in a private foyer, directly from the room. The bags were there, but my shoes were not. I wish I only had amazingly great things to say about my experience because the management staff and Veronica truly went above and beyond. However, I would recommend to be mindful of your belongings even in areas that seem protected."