Extended Stay America - Houston - Sugar Land

"Just excellent!!!!!! Great front desk service they are just lovely they help me with any question I had about my surrounding where I can go to eat and much more i was very pleased to choose this Hotel. Trust me you won't either."

"The hotel had the audacity to call us mere hours before our check-in time to tell us that the suites we reserved 1.5 months prior were not available. They made me cancel the reservation and call to book another one for a room they did have available, which was a downgrade from what we originally booked and was a higher cost even despite a “discount” they claimed to give me. Mind you I checked their website again at that time and it still had the suites I booked originally available to be booked despite the hotel saying they did not have any open for our travel dates. When we arrived, the hotel staff said they would match the price of the original reservation I made but then refused to do so when it came time to check out. It seems like it is Extended Stay’s business model (or should I say SCAM) to “guarantee” suites that don’t exist and then up-charge when they force you to downgrade to what they actually have available knowing you have very few options left due to the very short notice they give you. Now onto the hotel itself. Cheap in price and substantially cheap in quality. The room included amenities such as toiletries, microwave, tv, stove, fridge, etc. They also supply pots, pans, cups, plates, bowls, and utensils. There was no dish soap or sponges for cleaning dishes. The beds are hard as rocks and we were missing a pillow, causing back and neck pain in the morning that lasted for several days even after our stay. Our bed side lamps did not work. The bathroom has a constant loud fan when you turn the lights on which was pretty irritating. The bathroom door could easily be pulled open even when locked. The halls and room have a weird smell. There are bags of trash lining the halls. The breakfast only consisted of pre-packaged chocolate muffins, peanut butter nature valley bars, coffee, and tea. Overall, this hotel should only be a last resort and even then you’d probably be better off just walking in to ensure that sure they only can offer rooms that are truly available for your stay knowing their reservation system is worthless."

"After moving to the sugar land area with my fiancé, we had a few months to go before we could move into our place so we picked the Extended Stay America Sugar Land off of Highway 90. For such a good price, our expectations were not that high because in life you get what you pay for. But I am here to tell you that this is one of the few times where the product overly outweighs the price. There are multiple rooms depending on your needs. The management, front desk, staff, as well as the housekeepers are very friendly, and make it a point to ensure your happiness, and I would say, for the most part, the guests have all been really nice as well. We are so happy that we picked this place and want to thank all of its staff."

"Cheap in price and cheap in quality. They told us our room was unavailable the day we were meant to check in when we booked the room over a week in advance. Our original room was a suite but we had to rebook with a regular room and still got charged the price of a suite. They refused to refund us for the overcharge as well. There was no dish soap or sponges for cleaning dishes. The beds are hard as rocks and we were missing a pillow causing back and neck pain in the morning. Our bed side lamps did not work. The bathroom has a constant loud fan when you turn the lights on which was pretty irritating. The bathroom door could easily be pulled open even when locked. The halls and room have a weird smell. There are bags of trash lining the halls. The breakfast consisted of pre packaged chocolate muffins, peanut butter nature valley bars, coffee, and tea. Despite all the issues with the rooms the staff were friendly and helpful. Overall, this hotel should be a last resort. You’d probably be better off spending a little more money on a better hotel."