La-Z-Boy Furniture Galleries

"Pros: Furniture is great quality. Joe the salesman is very nice. Cons: Furniture is EXPENSIVE. The wait time for most Furniture is RIDICULOUS, especially considering the cost."

"Really wanted to like this place and my furniture but it’s been nothing but a hassle. Total high pressure upsell on stuff I didn’t need and such a pain to arrange their “free” delivery. I should have known right then that things were not going to work out well. But I trusted the Lazy Boy brand. I’ve had some issues with my recliners and they won’t fix anything and say it’s abuse. Obviously just a bunch of hucksters going for commission and once you’ve paid, no customer service at all. Avoid at all costs!"

"Bad quality furniture and bad service to get it repaired when it gets delivered already broken. My husband bought my nursing chair from this store and we have regretted it ever since. It arrived while I was still 6 months pregnant, and soon after it arrived we noticed a problem with the swivel base - it wasn’t turning smoothly at all but was extremely rough. Not what i wanted my baby to feel. Lazy boy only gives you 3 days to report a problem to the store, because they want to wash their hands of all responsibility as soon as they have your money and make any issues with your furniture a warranty claim. A technician came to our house to inspect and confirmed the problem, ordered the part and when we tried to schedule the service appointment, they couldn’t schedule it until right before my due date - over a month later. They came today and “fixed” the chair but the same problem is there. The technician claimed that might just be how its supposed to be, but there’s no way a $1500 chair from a company like Lazy boy can’t swivel smoothly like all cheap chairs do. My husband went back into the showroom today to sit in a swivel chair and confirmed they are not supposed to feel rough and abrasive like ours does. The service company is not giving a straight answer if they will fix it or not. So now I’m supposed to have my baby any day now and the chair my husband had delivered 3 months before my due date and showed up defective is still not fixed 3 months later. We have no end in sight for when or if my chair will ever be fixed. We have other recliners we bought jn the same order and 3 of 4 were delivered with defects. Lazy boy does not make quality furniture and they definitely do not stand by their work and their warranty process is the worst, it feels like its designed to be as unhelpful and frustrating as possible. Stay away from this store and the entire brand of Lazy boy. My husband grew up very fond of this brand, but he will never buy from them again and after seeing all the troubles they’ve caused us, I wouldn’t either."

"Poor quality furniture, poor sales and follow up process and a scam of a warranty I purchased 4 pieces of furniture a couple months ago from this LA-Z-Boy location, expecting that it would be a high quality experience all around, as LA-Z-Boy is (or so I thought) a well-respected and globally-recognized brand. Everything went OK at first, and the salesperson was helpful. As we progressed on with the process and I made an order and then made a few changes to my order while waiting for delivery, the whole process started to feel a bit more like buying a used car than buying premium furniture. The furniture arrives and of the 4 pieces I took delivery on, there were issues with 3 of them - having 75% of the pieces arrive defective is insane for a company that charges this much for furniture. Unfortunately I only noticed the defect on one of the pieces within the 3 day return period so am forced to deal with their terrible warranty process for the others (more on that later). I also called the store and asked for an updated invoice. This was a business purchase, so our accountant needed a full breakdown of the charges. Throughout the entire sales process, trying to get an itemized receipt or invoice for what I was buying was like pulling teeth - they kept acting like it was a strange request. My belief is they were just trying to talk about the total cost and not let me see how anything broke down - they didn't include any invalid charges, but not being transparent with the invoices was a huge red flag to me. When asking for a final invoice they seemed confused as to why I would want that but agreed to send it to me via email. What I received via email was a spreadsheet with info manually put into it. Not an invoice. Not a receipt. Not anything with a LA-Z-Boy company letterhead. An Excel they filled in with my charges. I'm dumbfounded not only at how unprofessional that is, but how they didn't have a proper one to send me. Now, onto the warranty process for my other 2 defective items. Their warranty process is a joke. There is no portal or other means of officially filing a claim. The official process is "Call Yolanda at X number, leave a message and she'll call you back" Seriously, that's the process. This worked "OK" to get a technician out to look at the chairs and order the parts needed. I needed to call Yolanda back when the parts arrived to set up an appointment for repair. I called last week and waited close to a week with no answer. Called back this morning and left another message. She calls me back today claiming she called me back and left messages last week - I have no record of a call or voicemail from her. They won't be able to send someone out to service the chair for an entire month. This is meant to be my wife's nursing chair and she is likely to be in labor at that time. It would also put it at 2 whole months since I originally initiated the warranty process of "calling Yolanda". 2 months to get a chair repaired that arrived defective, under warranty. This is also the saem warranty they try to sell you an extended version of in the store. THE ABSOLUTE BIGGEST SCAM OF ANYTHING RELATED TO THIS STORE IS THE EXTENDED WARRANTY. Their warranty has been frustratingly poor and difficult to use and I'm still in the standard manufacturer's warranty - I would be irate if i had actually paid for the extended warranty. I'm also willing to bet the majority of salesperson's commissions come not from the chair but from the warranties - making me even gladder I didn't spend more on something that is of almost zero value. To recap: - bad sales process similar to a used car lot - 3/4 pieces arrived defective - Low quality furniture that arrived defective (and has particle board underneath) - Unable to obtain a proper invoice and was provided a "spreadsheet" invoice - Warranty process feels like we are in the 1980's in terms of making a claim - Warranty repairs will take a minimum of 2 months from start to finish - Who knows what sort of issues lie ahead"

"Don't buy from here. For the price, they don't stand by their products, and the service is terrible. Our experience has been a nightmare. $5k+ for a sofa and chair. We ordered in December, and the sofa didn't arrive until late October. In less than a year, the $2700 leather sofa is coming apart in one corner. It is impossible to contact anyone; they never answer the phone; it took at least six attempts to get them to reply to my emails. Not that it mattered, because they refuse to honor their warranty, the 3-year extended warranty I purchased, or the 5-year "protection plan I purchased. This isn't the same company as it was in the past; quality and service are no longer valued."