American Furniture Warehouse

"I purchased the sectional I have had my eyes on for quite some time. It was delivered the following week. The delivery guys were very friendly and efficient! They pieced everything just like I wanted! Thank you so much! I will be back in a week for my next purchase!"

"Update: After my review and (I am assuming) the store manager contacted customer service, they have agreed to have the technician install the new part. I have bumped up the rating by a star as I do appreciate this turn of events. Depending on how the tech visit goes I may bump it up another. (Bumped up one more star as it was successfully resolved. Overall we like the furniture, corporate was just a little bit of a pain but most people won't have to deal with them) The buying experience was great. Loved that the sales people were not pushy and that prices were reasonable. Here comes the bad part. The after sales support is dismal. We received our table and there were a few marks on the table legs that I noticed but to me it wasn't enough to make a fuss about. A few days later I went to collapse the table and store the self storing leaf inside the table. Lo and behold the self storing leaf supports are missing. Ok not a huge deal, I email support and start getting that process going. Kind of slow but that's ok. Finally they say they will exchange the table because they apparently don't have the parts to ship to me and to send them some pictures of the tabletop to show them it's not damaged. I send three pictures showing there is no damage. They finally respond a week later and tell me they will be happy to exchange the table for a 15% service fee due to damage on the table. I respond and ask them to show me where the damage is. I call the next business day and ask the same thing and the support person takes 10minutes looking at the pictures and the circles a few spots and says I can send further photos showing it's not damaged. Fine. I proceed to send 9 photos or so from all around the table so they can see details and see it in different lighting. I call them again and the response is we can't really tell what is lighting and what is damage, we can send a technician out to look at it for free. Fine. So now in about two weeks a tech will come out spend 5 minutes looking at the table and then make their verdict on whether it will cost ME to fix THEIR oversight. It feels like they are just dragging their feet hoping I will give up. What they don't realize is they are literally costing themselves money with all of this back and forth. The fix is simple, exchange the table for free or send me the leaf supports. It could be off of a floor model for all I care since AFW supposedly doesn't sell the floor models. I will even pull it off the floor model myself if I got the ok from the store."

"Great place to find furniture! Prices are reasonable. Sales people are not pushy and give you space."

"Salesman Jesse was very attentive and knowledgeable. He gave detailed explanations, answered all my questions, showed me quotes, and helped me make my final purchase. I highly appreciate how personable and patient he was! Furniture arrived ahead of time, in good condition, and workers were friendly and professional. Overall, I am very satisfied."

"Really cool place, lots of nice furniture at a dang good deal. Erich helped us very immediately, was extremely helpful and not once did we seem like just another paycheck for him. He was very considerate of our needs, and was very knowledgeable on what furniture was available to be shown. Had an answer for every question. Delivery was very easy going as well. Good job everyone."