La-Z-Boy Furniture Galleries

"Delivery and set up were good. Would give zero stars though if possible. I always wanted a lazboy. Finally was able to afford one. Paid over $1700. Less than a year later, the chair was making awful noises. Called the local store(Bloomington IL). They couldn’t help me because I bought it in Texas. Called the Texas store. They couldn’t help me because the warranty is only good there. I paid extra for the extended warranty. Lazboy advertises there lifetime guarantee all over the place. LIES!!! They refuse to back up their product. Will never buy another one. Over priced POS."

"Melody was an awesome, no pressure, sales person. The micro fiber furniture was nice but I went with the leather. Pricey but Lazy Boy is the best. Learned a few cost savings tricks from Melody. My new set arrived tomorrow!"

"Had a great visit with store manager, Clark. Super impressed with his knowledge and the time he spent with me to have the recliner of my dreams. Gallery Furniture sold me a recliner that have had people out to repair it over 10 times in two years. My recliner with Lazy Boy is being made, but happy to wait for Exactly what I want. Thank you Clark!"

"Knowledgeable staff and decent selection in house. Lazy Boy is great quality furniture which is why we are back here updating our couch and recliners. Catch them during sales times to save some $$. You pay a little more for quality furniture, but you'll be glad you did in the long run"

"I ordered a sofa, love seat and ottoman last fall and was promised they would would be delivered in 8-12 weeks. The sofa and love seat were finally delivered 16 weeks later but the ottoman was still not done. I had to go pick it up from the store myself a few weeks later. When my furniture arrived there were manufacturer defects that were noted by the delivery people. Also there were many strings hanging off the furniture that I had to clip to clean up the furniture and make it look finished. This was not the end of the world but not the quality I expected to go with the La-Z-Boy name or for the price I paid. There is a hole in the sofa and a place on the back where the fabric has a little tear. Also the back cushions are under stuffed and look bad. I reported all of this to La-Z-Boy and they quickly had someone out to look at the problems. I even got a shipment of fabric to fix the couch. But now it’s almost May and I have made contact with the company on multiple occasions and they just keep telling me to wait. This is not the quality that I expected from La-Z-Boy and now I’m stuck with $5000 living room set that looks like I got it second hand. So frustrating! I definitely won’t we purchasing from here again! So, I finally got someone out to my house to repair the sofa only to find out the piece of fabric La-Z-Boy sent had the same problem. I have called and left a message that this is not acceptable. I would really just like them to take the furniture back and I would try to find something else. I’m think about reporting them to the Better Business Bureau. I would love for someone from La-Z-Boy to acknowledge my review or try to contact me."