Aaron's

"Michael has great customer service etiquette. Always helpful and friendly ."

"Ask for Neil! He has always been very helpful and professional. If he isn’t available, ask for Thomas. They make a great team!"

"Brittany and Michael were wonderfully helpful with all my questions. They provided me information that empowered me to make good decisions with a purchase. They both made me feel comfortable from the point I opened their door. Great experience!"

"I rented a mattress and a bed frame from Aaron’s and I took the day off work to make sure I was there for the delivery. I called the store right when they opened to confirm my delivery for that afternoon. The expected delivery was anywhere from 3-7pm. At 3pm they called to inform me that they had FORGOTTEN my bed and I wouldn’t be getting my bed until Friday. Because they waited to call so late in the day I had already gotten rid of my old bed to make room for the new bed. Thank you to Aaron’s I now have to sleep on the floor. And I took a day off work for nothing. Let’s hope and pray that they don’t forget again on Friday."

"I am personally very unsatisfied with the customer service my resident and also I and my coworker were shown by the Aaron's team. I market with Aaron's and they have marketed with my property also. I have personally referred a lot of my tenants there because the interaction I had then with the staff was a good one so i sent over people. TODAY was the first time I had this horrible experience with them. The first thing the drivers were not attentive to there customer nor did they communicate with there customer, I just watched the whole thing, I never said one thing to the guys that were here to deliver for them. After they left without even telling my tenant they were leaving I called the office to tell them how dissatisfied I was with the way they treated my residents and there customers. The lady who answered seemed really concerned and continued to apologize about it all, which I appreciated. She stated the GM was not in but she took my number and name and said she will let him no. NOW this is the part that gets wild, vs him trying to accommodate his customers, which he clearly stated I WAS NOT so he did not understand what I had to do with the situation. Nor did he want to listen to the issue, he justified his teams actions and was not professional about the situation. I am concerned with Aaron actions especially if I send the people on a good word that this is a good place. The GM let me know I do not have to send them anyone and his drivers in the past have done a great job. I listened to him talk but the bigger picture is the SERVICE given to a customer and a referral was the worst service I have ever experienced. On top of that they got mad at ME for being concerned with the treatment for my residents that I refer to them. Which makes no since at all. But like he said..... I WILL never send another soul to them. He could have just apologized for however we feel and left it there but he had to put his feelings into the situation. I am guessing he is new because he is not the GM i have done business with for 2 years. But you no misery loves company and he may not get paid enough so he takes it out on people or maybe he was having a bad day. NOT SURE but he should take some customer services classes. Thank you TO THE GIRL WHO ANSWERED THE PHONE, she does not deserve a 1 star but the drivers and the GM definitely do."