Embassy Suites by Hilton Lubbock

"I recently stayed at the Embassy Suites by Hilton in Lubbock and was extremely impressed with my experience. The hotel was beautifully decorated and had a warm and welcoming atmosphere. The staff were friendly, helpful, and went out of their way to make sure my stay was enjoyable. My room was spacious, clean, and comfortable with all the amenities I could need. The complimentary breakfast in the morning was delicious and offered a wide variety of options to suit everyone's tastes. The evening reception with complimentary drinks and snacks was a nice touch and a great way to unwind after a long day. The hotel also had a nice fitness center, indoor pool, and hot tub which I took advantage of during my stay. The location was convenient, close to shopping and dining options. Overall, I had a fantastic experience at the Embassy Suites by Hilton in Lubbock and would definitely stay there again in the future. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay in Lubbock."

"Dec. 15-16 '23 stay in the "Honeymoon Suite" rm 358: The shower constantly dripped, I could hear it all night. Also, the temperature of the water could not be controlled so showers were lukewarm at best, not enjoyable. Room temperature was uneven. The outer room was much cooler than the bedroom. Since both rooms were used for sleeping this was an uncomfortable situation. I responded to text messages inquiring how our stay was going and I told them about the above conditions. A maintenance team was immediately dispatched. Regarding the room temperture I was informed that they measured a ten degree difference in the air coming out of the ducts in each room. They could not do anything to make that better. Regarding the shower, the constant drip required a new seal which needed to be ordered. They were working on the shower water temperature when we left for the day. I asked if they were going to report what they found to the front desk and they said that was the plan. So, nothing was fixed and in fact the shower water was cooler after the maintenance visit, which we discovered the next morning. I received no more messages asking how my stay was going after getting 3 in the first 12 hours prior to the maintenance visit. In addition to all of this, many things were just worn showing the age of this property. This was not the experience I was expecting for a $527 two-day stay. I usually stay at Hampton Inn but I thought this would be a treat to stay at Embassy. I was wrong."

"We needed to overnight at this hotel as we travel to take our daughter to Baylor. This hotel could not have been more accommodating and friendly if they tried. The front desk staff was absolutely amazing helping us get our car and trailer parked safely. After the long drive we were starving, so we gave their on site restaurant a try. The food was DELICIOUS! Kenzie was our server and she was just so great. We cannot recommend this hotel enough."

"This Embassy Suites is the place to stay. The bar is excellent, the dinner food is excellent, and the breakfast is among the best I have experienced in Texas. The lobby and public seating has amazing atmosphere. the rooms are clean, up to date and well stocked. The fitness room is large with great equipment. the indoor pool is amazing especially in the winter months. I have stayed here on several occasions in the past 18 months."

"Stayed here for business and had a very relaxing stay. The free breakfast was great and they had a variety of options from custom omelettes, yogurt, breakfast bars, fresh fruit, biscuits and gravy, eggs, potatoes, and waffles. My favorite part was their Manager’s Reception where you can some free drinks at the bar and snacks like chips and salsa. The rooms were very spacious and comfortable and the beds were plush. Although it is located by the highway, it was very quiet. The staff was very friendly, from housekeeping to bartenders to the front desk reception. I would highly recommend this location for a stay!"