DICK'S Sporting Goods

"Just called asking about a shoe that is set to release later the month. I wanted to get myself on a list before resellers come in and buy up all their stock. The girl on the phone said she wouldnt know if they are selling them until the day they release. Really? You dont know if you have the shoe until release day? Stop lying to customers trying to buy merchandise for themselves."

"I visited the store today and had a disappointing experience with the service. Despite the presence of a large number of customers, there was only one cashier working. The manager was observed standing idly by, seemingly unconcerned about the long line forming. This lack of assistance from the manager was unprofessional and left customers feeling frustrated and neglected. One customer eventually approached the manager to inquire about the lack of additional cashiers. Unfortunately, the manager responded with an unhelpful attitude, displaying a clear lack of professionalism. It should be noted that the manager said only five employees were working, which further added to the inefficiency and delays. Also, never once did he apologize for the inconvenience. As the situation continued to deteriorate, customers began to leave the store and abandon their items on nearby shelves. Rather than assisting the overwhelmed cashier, the manager was seen gathering these abandoned items and returning them to their respective shelves. This further highlighted the lack of organization and support by management. I would like to emphasize that this incident occurred on 2/2/24 and it is my sincere belief that the manager's behavior was unacceptable. For a manager to get frustrated at the shoppers while his cashier struggled checking people out. It is clear that such a manager is not fit for their role and should be replaced. The overall experience was disappointing, and I hope that appropriate actions are taken to address these issues and improve the service quality in the future."

"I went in just to try some new shoes so that I could add them to my gift list for the upcoming holidays. Even knowing I wouldn't be buying today, Noah in the shoes department was incredibly kind, helpful, and patient. He was polite to everyone he encountered and managed helping several people at once. When I finally make my purchase, I plan to buy from him."

"I was looking at a pair of shoes. I asked for a certain size. When checking out, I was told customer put wrong plastic insert inside shoe that indicated wrong price. I asked manager if it wasn't employee error, and of course, he said no. The manager wouldn't honor the listed price!! I guess I'm not shopping here anymore."

"Went in to get 14 YETI'S for my client and there weren't enough available. Hunter stopped what he was doing, he was an extremely polite young man helped me search nearby stores (out of stock) and ended up ordering them for me and will get them here in time for our project. His parents should be proud be has a lot of respect for others and is a well polished young man. Hope his manager notices this also!"