Kroger

"Both of my sons love this location. They have vehicle carts and also the small carts that kids can push. They have lots of good deals including multiple reduced sections, which makes shipping on a budget easy. The service is always good. Plus my son starts saying "yeehaw" because he knows they have a horse ride and what makes that even better is it's only 1¢ per ride. I usually don't like going grocery shopping with both of my boys but this is one store I don't mind taking both of them to."

"Excellent service and fast work. I had a flat tire and he finished at a fast pace with a reasonable price. 10/10"

"I came to Riverstone Kroger by accident. I was out and about Richmond area and I had to get something at Kroger. Google Maps said this is the closest place to me. Great. I was glad I got what I needed for my New Year’s Eve party."

"Billy the man lady has such a poopy attitude he just says no to everything and Isn't considerate at all terrible customer service etiquette you can't even attempt to say anything just go to Heb if you have a pick up order because Billy will say no even if you just looking elsewhere and not even moving your mouth his butt was on his shoulders up high tonight ! Billy man lady will not give you your food here even if you ask for a refund so you can repurchase and buy everything again due to a message error that was Krogers Fault. Just runn away quickly do not pass go !"

"On 9/23/23 around 8 am I went to get one gallon milk. It took less than one minute to get milk but there were only few self checkout counters open, out of those only few were working. I asked Kroger employee why other lanes and counters are not open, reply: this is all we have. Two counters were occupied by customer with large number of items Etc etc Bottom line: when I spoke to manager why only one employee is working Reply was/ Corporate decides how many ppl will work at what time. I wanted name, phone number of area manager to whom I can write and complain about this, he got my name and number and told me someone will get back no one ever got back. My wife has gone there several times and continues to go on weekends and even during peak hours of Saturday around 11-2 pm they are not staffed properly My appeal and request to Kroger management is: Please wake up, don’t hold us hostage to your grocery store, HEB just few miles away have better customer service, lower prices and better products. Your arrogance will bring down your store. Your manager on duty was also rude, he should not be a manager. Just because your company has dominant position in Sugar land area does not give you a right to mistreat customers. If you think customers are going to tolerate poor service forever think again. I have not seen one response from kroger Management on so many bad reviews. Your managers and employees need to be trained properly. I wish I would have recorded my exchange with manager with a video to provide here as a proof. It is a huge shame that no one wants to fix the problems including politicians because they get campaign contributions from major companies. I also know KROGER WILL NOT FIX PROBLEMS BECAUSE THEY FEEL THEY DON’T HAVE TO, THEY HAVE MONOPLISTIC POSITION IN MAJOR SUBARBS OF HOUSTON. Someone might wonder why I am writing this review today incidence happens almost a month ago. because I happen to be at Sweet-water Kroger today. I had a similar experience with an extremely rude employee. So I thought I must write a review. I know nothing will happen, there are more than 20-30 bad reviews for both locations and they have done nothing to improve it. I wish I can give you ZERO STAR RATING A highly unsatisfied customer."