Geek Squad
16980 Southwest Freeway, Sugar Land, TX 77479
Hours open
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
11:00 AM - 7:00 PM
Photos
Location & Phone number
16980 Southwest Fwy, Sugar Land, TX 77479, United States
About the Business
Geek Squad is a technology institution located at 16980 Southwest Freeway, Sugar Land, Texas, United States. Our Geek Squad® Agents are highly skilled technology experts ready to assist with any tech issues you may encounter. Whether you bring your tech to us or schedule an in-home appointment, we are here to install and repair products in your home.
Total Tech Support is a membership program dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, provide recommendations, and create a customized plan for adding new tech or appliances.
We offer a wide range of services, including phone repairs, Apple repair, computer and tablet setup and repair, TV mounting and repair, smart home installation, appliance repair, MP3 player setup, gaming console repair, camera and camcorder repair, and more. Our Geek Squad Agents are available 24/7, 365 days a year to provide expert assistance.
Geek Squad also offers Protection plans to ensure your tech stays in top working condition beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to discuss any questions or concerns you have about your products. Visit our Geek Squad Intelligence blog for expert articles, forums, FAQs, and more tech tips. Let Geek Squad help you get the most out of your technology and stay up-to-date on the latest innovations.
Reviews
"Viviana is awesome. She fixed my computer while showing me what she was doing. Very smart and a wonderful personality. Thanks Viviana!!"
"Great Customer Service and very knowledgeable!"
"No service at all!! Called for an appointment for my Mac and the guy on the phone didn’t answer my questions at all. He wouldn’t tell me his name . He just laughed and hung up in my face. Called back only to be on hold then hung up on me again."
"I have used geek squad for years but I am thinking of canceling my membership. I took 2 laptops in for service and setup. When I went in to pick them up I had to wait 30 minutes to get checked in. I had an appointment but there were only 2 people working and 5 people waiting to get checked in. There was no since of urgency. When I confronted the store manager about the problem he found 3 employees in back to help but I was still going to be late to my next appointment. When I did get served the employee did not know how to pull up the work notes or close everything out. WHY DO YOU MAKE APPOINTMENTS IF YOU DON'T KEEP THEM OR INFORM THEM OF THE TIMING ISSUE? It took an hour past my appointment time to pick up computers. WHAT BAD CUSTOMER SERVICE."
"Not certain if management care about servicing customers. Employees are lazy, indifferent to a sale and rude. Maybe society has turned into virtual Facebook zombies who don't know how to connect to REAL people. God help this nation because the 20-30 year olds can not lead their way out of a whole in the ground much less help others. Avoid this Best Buy. There are other stores where managers encourage their staff to make a buying experience enjoyable and appreciate your business."
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