Banana Republic Factory Store

"After 16 years of being a loyal customer at this location, I'm deeply disappointed to say that I won't be returning. I recently visited the store to treat my daughter visiting from Colorado, for her birthday, and the experience left me frustrated, when she was unable to try on her chosen items. The woman at the checkout counter attempted to explain that they were short-staffed, as if this is meant to be our concern or we needed assistance in anyway, which we did not. While I understand the challenges faced by retail businesses, it's important to remember that customers should not bear the brunt of these issues. I hope the management can address the staffing problems to ensure a more enjoyable shopping experience for everyone. & Assuming that the employees are required to use their own employee number for any POS transactions made in the store, it was CASHIER: #3371693. So highly disappointed. Thanks anyways."

"I am absolutely appalled by the experience I had at Banana Republic. It was a complete and utter disaster. Not only did this horrendous service cost them a $500+ sale, but it has also cost them 2 loyal customers of 16 years. Every year, without fail, we visit this outlet, multiple times a year, and specifically ONLY for BR. We've been consistent patrons. On this particular visit, we arrived an hour before closing time. To my shock and dismay, the store was already in the process of closing, (which was not communicated to us). With just 20 minutes left until closing time, I approached the fitting room to try on my selected items. To my astonishment, we were told I could NOT try them on. My mother, who was with me, was equally distressed by this experience. I was offered a measly consolation of trying on a coat in front of the store's mirrors – nothing more. & LET ME BE CLEAR, I had approximately $800+ worth of clothes to try on. I'm not looking for a fashion show; I know what I want. It would NOT have taken me 20 minutes to try on the items. If it had been 10 minutes until closing, I might have been slightly more understanding, but it was a full 20 minutes before the scheduled closing time. I understand the need to tidy up before closing; I've worked in retail before. But I wasn't even given the option to pick a few items to try on. I was flatly told that I could NOT try on the items I had chosen. What's worse, there was no announcement over a microphone or a polite address to ME, THE CUSTOMER, to inform me that time was running out to try on the items. Being short-staffed is not my problem; I came to spend money. Regrettably, this will be the last time you see us as customers. Absolutely dreadful service."

"I’m very disappointed with the customer service that I received on Wednesday at the Grand Prairie outlet store. I went in to return a suit jacket that I purchased two weeks ago and was told I could not return it because the item was final sale. I was not told that at the time that I purchased it, even after discussing with the cashier that I was going to let my husband try it on, and I might have to return it. There was also nothing on the item that said it was final sale, so there was no way for me to know that the item was final sale until after I purchased it. The manager on duty, Rita, was pretty rude and told me that I should have looked at the receipt immediately before leaving the store which I’m guessing not a lot of people do, especially since the cashiers put the receipt in the bag and don't hand it directly to you. She also said that she had no way of knowing if what I was saying was true. After leaving the store called the BR customer service line & was told they will give feedback to the store but they didn't offer to do anything to make it right. I was told that there should be a final sale policy sign at the register. I was pretty shocked by the all around poor customer service. If I had purchased this item online I would have seen that it was final sale, but since I was in store I would expect that the associates would actually provide some service to the customers by at least making them aware that an item is final sale since they are the ones ringing the items up. My next stop was a return at the Nike store. There was a guy in front of me returning an item that was way past the return date and showed signs of wear and the manager STILL took the item back! I had an item with the tag still on and zero signs of wear and was denied a return. I've always loved Banana Republic and shop here often, but this makes me never want to shop in store or online again."

"Store was clean as well as the fitting rooms. Also love it when the entire store is 50% off!"

"Placed an online to store pickup order and it was canceled without a courtesy call to inform of the update. Called the store and talked to Melissa who shared this is not BR policy. I then called customer service and talked to Geri who unpleasantly shared that the canceled items are showing on backorder although the inventory shows available at the store(s). Overall, this has been the worst experience ever! It's been 4 years since I last shopped with BRFS and it will be another 4 plus because this type of customer service is exhausting and unwanted by me. Going forward, I will gladly pay more & shop at WHBM."