El Jimador Mexican Grill #8

"If i could give this place 0 stars I would but I want to share my recent dining experience at this restaurant last Thursday December 21. My family and I, a party of five, including two adults and three children, visited for dinner. Unfortunately, our experience was far from pleasant. My family had already been waiting for about ten minutes before I arrived, and when I got there, we waited an additional 30 minutes just to place our order. It was another 30 to 40 minutes before our food was served. During this time, we were repeatedly served water without any attention from the waitstaff. When I finally inquired about placing our order, the waitress pointed to someone who had been ignoring us the entire evening, and her response, which was delivered with a sigh and a rude tone, was, "WHAT DO YOU WANT." It was a moment that left us in disbelief, and we should have left immediately. However, the only reason we stayed was because our hungry children needed to be taken care of. To add to our disappointment, when my husband and I ordered margaritas upon my arrival, they were shockingly bad (watery and sugary). We had to send them back and opt for the frozen ones from the machine hoping they would be better. Our orders took a long time to arrive, and two of them were incorrect. It was clear that the service was subpar, and it felt as though we were not wanted there. Additionally, we couldn't help but notice the differential treatment compared to other guests, which was disheartening. What made matters worse was that we could hear unfavorable comments about other customers that were being made in Spanish, seemingly under the assumption that we didn't understand. (as the waitstaff would walk by but come back to those customers tables and smile right to them and continue to serve them, while we were ignored) And rude gestures toward us waving us off. However, as a Black Latino Spanish speaking family, we did understand what was being said, and it made our dining experience even more uncomfortable. Despite all this, my husband still left a tip. On a slightly positive note, the man we assume was a manager did comp my husband's meal due to it being incorrect. However, it's worth noting that the waitress, who initially didn't want to take our order, repeated his order back to me incorrectly, and I had to correct her, but as I said she didn't want to help us so I highly doubt she was listening. If management or whoever the owner is cares or would like more information, please let me know. However, after reading the reviews after the fact, it's clear that this isn't the first time this type of experience has happened at this establishment. It was a disappointing experience, and we will never return to this restaurant."

"The place was great. The service was excellent, we were taken care of quickly, they refilled our drinks and chips as needed. The food was exquisite and the portions were great. We came here for the first time as we wanted some authentic Mexican food. This restaurant exceeded our expectations. Highly recommend."

"We stopped in here a few nights ago after a long day of running errands. I loved the enchiladas with the sour cream sauce. I didn’t particularly care for the rice and beans that came with the enchiladas though. The service was really quick and the staff were attentive. The waiter was nice enough to let me sample some of their Mole sauce. This place is not expensive and worth a try. Everyone is use to a different taste when it comes to Tex Mex food, so I would still recommend giving it a try."

"Visited a couple of times now and the service has been absolutely wonderful. The staff is very kind and helpful, the drinks are wonderful, the food is delicious, and the atmosphere is cozy. It's easily one of my favorite places to dine. Update: We had a terrible Easter experience at a different restaurant. The next day we went back here to make up for it. The staff was so lively and welcoming and the food was great so we considered it our Easter meal instead. Once again, this place is just the best simply by doing what they do and having a wonderful relationship with their customers. 11/10"

"We went on a Friday night around 9 pm. The service was fantastic and the food delicious! We had several Margheritas - regular, mango, and raspberry. Though they were very good, the regular ones seemed to have more alcohol content then the flavored ones. Definitely will be back!"