Comfort Experts, Inc.

"I had a problem with my Heat blowing cold air. Comfort Experts was the third company that came out to assess the problem. They were the only one to really provide a diagnosis that sounded reasonable. Ian was awesome. The first company was Lightfoot Mechanical and they wanted 6,900 to fix my issue. They told me the problem after I told them what was wrong. They did provide an estimate to replace a solenoid for 1,110.00. This is the discounted rate I get for being on a maintenance plan. Would not recommend. The second company was Stark and they just wanted to give me a price to replace my equipment after bad mouthing the first company. They spent a lot of time doing nothing. Would not recommend them either. After the two companies came out I ended up with an additional issue, now the cold was blowing heat. I'm not sure which company messed up the wiring. However, Ian from Comfort Experts was able to do the repair and it was not the problem that Stark or Lightfoot wanted to repair. Ian spent time diagnosing the problem and then proposed a fix. A fix that cost $500.00 which I was not thrilled with but at that point it was sounding good. I told Ian as happy as I was, I would not write this up until my equipment stayed up and running for at least two weeks. I have both heat and air working. He did make some other recommendations but at this time I just wanted my initial issue addressed. It is so disappointing having to deal with companies who only see $$ signs which is how I feel about Lightfoot and Stark. The companies look at the age of your equipment and want to immediately sell you a new system vs repairing what you have. I realize there is a lot more profit in a new system but sometimes a customer just needs a repair to limp along temporarily."

"I’m always skeptical when an any repair tech comes out, due to feeling like I’m always being up charged or sold something I don’t need. This was not the case with HVAC Tech Mike Robles. He’s was very thorough, knowledgeable, and honest. I appreciate that greatly and will for sure be a long time customer because of it. Thanks for looking out for myself and family Mike!"

"Blake with Comfort Experts was very courteous, professional and thorough in his second opinion he gave. He gave me both a technical and clear explanation of the issue I was having and presented me with several options to consider. Even though I decided to go forward with the other service company he gave me several good reasons why I should consider their membership program. I would recommend Comfort Experts to anyone certainly for looking for a second opinion."

"Colby is an outstanding technician. When he arrived it was 63 degrees in our home because the heating had been out for 12 hours within 90 minutes he determined and resolved the issue. And thanks to his advise to purchased the monthly plan during our annual tune-up the service call was covered at no additional cost!!! Fast with great customer service. we were his last service call for the night (12 degrees night). Life and pipe saver!!"

"I was told by Comfort Experts to expect my installers between 8:30 and 9:00. I got an email at 9:00 telling me Daniel C was on the way. At 10 he showed up with an assistant. I showed him where the unit was and he asked about the breakers. I showed him the breakers and he argued with me about which ones were correct. I was right. He spent the day listening to music and singing which I was fine with. Finally, about 5:30 he said he was going to test the AC system. It was 60 degrees outside. After 30 minutes I pointed out the Honeywell T4 thermostat was 4 degrees higher than the 64 degrees on my thermometer and asked him to adjust the display temperature and showed him the installation manual. He said it couldn't be changed. I said I would call his office and see if anyone else there knew how to change it. Then it got ugly. I was told Alex, the service mgr, would call me back. After 15 minutes I called again and Laura said there was nothing she could do, they had to let the AC cooling system run for an hour to check it out. I asked again for a manager to get the installers to wrap it up and by then it had been an hour my house was at 64 degrees. After a few more minutes, Daniel C came back in the house and apparently was on the phone with his service mgr who was telling him how to adjust the thermostat. He was arguing with him as well. At this point, I just told him since we were pushing 11 hours I had been tied up with this installation, to do what he needed to do and finish up. So he started arguing with me again saying I had a problem with him as soon as he got there. After more back and forth in more and more heated tones, he finally told his assistant to just "shut it off". He left the front door open, the back gate open, the attic stairs down, the light on and blocks he screwed into the attic stairs which prevent me from closing them. NEVER, NEVER, USE THIS COMPANY FOR AN AC INSTALL!!"