Best Buy

"I went into this Best Buy today to purchase a printer. It was advertised on sale and in stock on their website. But it was not in stock when I arrived. Not only that, but apparently they’ve abolished their rewards program. I thought I was participating in it a few months ago when they asked me for my phone number when I made a hefty computer purchase. It was for a long time that I would get price reductions based upon previous purchases. So I went to the counter to pay for the lower quality Printer, because they didn’t have the advertised one in stock, and I find out also that my previous purchase was in vain. I should’ve bought it off of Amazon. I could’ve saved time and money by doing that. I will never return to Best Buy. What was once was a great place to shop, has turned into a pathetic mess."

"Good spot for electronics, good variety of brands and different type of products, from small to bigger kitchen appliances, to computer accessories (cables, adapters) TVs, sound systems, security cameras for buildings, professional style cameras to many other electronics and household items. Store was pretty tidy and organized. Some opportunities on the checkout, long lines started forming until finally a supervisor realized, and asked other registers to open. Some service/sales people don’t seem interested in helping, stuck to their own phones after even doing eye contact, and not offering service; at the same time you will find the hustlers that do want to provide good service."

"Arrived to the store to find 2 games for my daughter and I. Combed through the entire PS5 selection, walked across the store, walked back (doubting myself). I finally gave into asking an associate - which were all busy (and understaffed on purpose if you know what’s going on w/ the Econ), so I ask the Manager of the store - short hair black and white beard (standing at the front of the store). He tells me he’ll page someone to help me. 15 minutes go by, no one. I decide placing an online order would be faster- in store pick up. THAT worked. All this for my kid, and I. It’s her birthday today, I was late for her birthday, arriving 30 minutes late. I figured this would be a quick in-out. I was completely wrong. The store’s employees’ lack of empathy and urgency was crazy. I know how things are these days, but I just needed a quick hand for help. None of them came. You know who did? An order picker. She finally told me that my online order/store pick up was ready to go. Problem solved, however I WAS LATE TO MY KID’S BIRTHDAY. The party location was 5 minutes away from the Best Buy. I COULD have planned better, but to think I’d need 45 minutes to and hour to FIND 2 games!? Nah, chief. The store manager is bad. When I finally told him, he said “thanks, bud.” What??? What? Nah chief. I have already told myself I’ll keep my money in my pocket, stop spending, and make companies hurt. Best Buy is added to the list. Don’t come here if you really need something fast. Also, this isn’t the he ‘Best’ buy for you money. Wild location, terrible employees. Except for the young lady who was picking orders. She is a small Hispanic/asian woman who was amazing. Work on your team."

"I remember why I really don't shop here anymore. Walk in and greeted by the greeter that is on her cell phone, pausing her call for every customer who walks in. Grab the single item I went in for and go to pay. Well the registers are closed and you have to pay at customer service, but the only person at customer service is on the phone assisting someone on the line. Line full of people and no one to help. Still waiting for Amazon to put you out of business with zero customer service."

"I had a wonderful experience at this Best Buy. The staff was very friendly and knowledgeable, and they did not pressure me to buy anything. I was looking for a new laptop and I decided to go for the Surface Pro 9, which is a versatile device that can work as a tablet or a laptop. The staff answered all my questions about the features and specifications of the Surface Pro 9, and they also gave me some great suggestions on how to use it for my personal and professional needs. They showed me how to set up the device, how to use the accessories like the keyboard and the pen, and how to access the Microsoft apps and services. They also helped me compare the different models and prices, and they offered me a good deal on the warranty and the accessories. I was very impressed by their professionalism and expertise, and I felt confident in my purchase. I would highly recommend this Best Buy to anyone who is looking for quality products and excellent service."