Fort Worth Shaver & Appliance

"I really can’t recommend this place for any repairs. Took a common market razor there several years ago for a simple battery replacement. I didn’t hear from them for over a week and then learned that they hadn’t gotten to the repair. I got my razor back and muddled through the repair myself. I later took two nice lamps in for repair. They sat on them for WEEKS and then charged me an exorbitant repair price that would have covered the price of 4 new lamps. I guess they charge by the hour. Never again."

"I sent in a pair of dog clippers for repair by mail. The turn around for the repair was 1 day. So fast! The ladies on the phone were helpful and patient with tracking down my package. Great customer service!"

"I needed my Kitchenaid Mixer fixed and was told by the company that the one place in Texas that works on these was FWS&A. I drove 3 hours to get there. When the lady at the counter learned how far I'd come, she talked to the technician. They looked at my machine and gave me an estimate within 20 minutes while I went to lunch. The technician repaired my mixer within 30 minutes! When I went to pick it up, the technician explained how to adjust my mixer as I told him I couldn't seem to do it right. He then carried my mixer to the car for me (I'm an 67-year-old woman and this mixer is HEAVY. I CANNOT say enough about this store and it's employees!!! Excellent service, outstanding work, and reasonable prices! In this day and age, they are a rare breath of fresh air!!!"

"Multiple experiences where I’ve called and been told their sharpener would be in at a certain time, we rearrange our schedule to be there, and they’re either late or not there at all. After seeing this review, rather than ask how they can do better and make it right, the RUDE RECEPTIONIST just banned us from ever returning. HORRIBLE CUSTOMER SERVICE! Check out Cloud’s Sharpening instead for great service & quality work!"

"Just like Patricia in the comments below, i had a similar experience, but worse. I also have used them for over 10 years and have had a few issues in the past, but nothing like this. I’m a professional groomer and took a dryer in to be repaired. For anyone reading, there are only a few parts to a dryer. So i took it in and got a phone call the very next morning saying it was fixed. Now anyone that has used ft worth shaver, they have been known to take their sweet time. So i was already suspicious. They told me over the phone that it was the brushes. So i drive over an hour to go pick it up. They didn’t have a hose in the store for me to test it so i took it back. The next day it was still broken exactly how i gave it to them. I took it back, this time they told me they needed to replace the motor. Okay fine, whatever it needs, just FIX IT. They called the next day and said it was ready, i went to go pick it up and when i got there even though i didn’t have the hose i still wanted to turn it on. So they plugged it in and before i even left i told them that it still didn’t feel like it was blowing strong but they assured me that it was fixed. The next day…. STILL BROKEN, and this time it’s smells like it’s burning and it’s getting extremely hot. So my co-workers and i decided to take it apart to look at this “brand new motor”, it looked worn and had a scratch right down the middle. So i called and I’m pretty mad at this point and they tell me now that it is a faulty motor from the manufacture. I asked if this was a regular thing that happened and they said yes….. so i drive BACK up and this time they don’t call me. 4 days later i called them and asked if it was ready, they said yes. Monday i went to go pick it up and i have them turn it on and it’s STILL BROKEN. I’m not making this up.. it’s too stupid and i desperately need a dryer. So no exaggeration on my end. I ask to speak to the technician, he’s not in. So a man comes around from the back and agrees that it’s not working, i look at the motor on the inside and it has the EXACT same scratch down the middle. Now I’m beyond done, i will NEVER use this business again and i will tell absolutely everyone i know in the grooming community as well as anyone looking for appliances repaired about this customer service. Oh and it gets better. Not only did they only give half of a refund, but i wanted to take the dryer back to find someone who s competent to fix it, and they told me it will be 10 min. I asked why. They said they needed to take the motor out since i got a “refund”…. WHAT!!???? Have you ever heard of that????? It was a broken motor, what the hell are they going to do with it. Not only that, but i brought the damn dryer to them with brushes and a motor, and i got back an empty piece of plastic…. If you want to lose money and waste your time on a worthless company who will screw you, then this is the place. They are moving locations soon and i will be telling EVERYONE where they’re going :) picture of the worthless piece of plastic they gave me. Oh and their advice was just to “buy a new dryer”… imagine that"