Renaissance at Galleria

"The new property manager and assistant seem to be nice, however, the maintenance staff is awful. I just see them sitting around the complex and while they are inside they can’t stay off their phone long enough to fix things properly. This place has gone down since I moved here. It’s a sign it’s time for us to go. The amount of the rent does not match the experience. Just over it. This is after a massive water leak where I requested mold to be checked and sprayed for."

"Warning: Should your property be under the management of "Allegiant Carter", it is advisable to not rent your house. The Pool is just for show off, opens only 2-3 month during summer. This firm has a reputation for implementing undisclosed fees mid-billing cycle, effectively increasing your monthly expenses without prior notification. Additionally, the maintenance services provided are unsatisfactory, and their emergency maintenance hotline fails to offer timely assistance for urgent matters."

"I gave two stars based off the fact that I love my apartment's layout/size. I have no issues with my neighbors or the community as a whole. I moved here in March. It took about three months to get working A/C. Currently, I have been reporting issues with my freezer not freezing and my refrigerator either cutting cold enough to freeze my produce or not getting cool enough to keep coffee creamer or orange juice. I have had the problem for months. I was told in November I would get a new refrigerator. Apparently, we now have new management and I was since told this month by Whitney Womack that they have to work by priority. How is not being able to buy and keep groceries not a major priority? My freezer is literally empty because I had to throw everything away. I renewed my lease this week (I am not from here, but will be working harder on finding somewhere else to live now) and was told twice this week I would have someone following up with me on this matter I still have not heard anything. I spoke with Ms. Natalie Brock about this Monday 1/22 and then called Wednesday after not hearing back. I have taken further steps which is also costly as I am well aware of Alabama's Landlord/tenant laws. Sidenote: the water at the complex is questionable as it has been turned off due to issues maybe about ten times since I've been living here. I really hate moving and I love the location and my unit, but I seem to have no other choice. I have emails, phone logs with times, maintenance request, etc to back up what I am saying. There are other small issues that are not as important as the ability to buy and maintain groceries so I won't mention those. This is also a barrier with maintaining meds and a needed diet for health reasons. Eating out and eating "shelf food" is not a good option for me."

"Natalie Brock consistently demonstrates exceptional professionalism and knowledge while showing apartments. Her communication skills are commendable, providing thorough explanations and answering all inquiries. I appreciated her friendly demeanor, making the apartment viewing experience positive. Overall, a reliable and effective member of the team."

"I have lived at Renaissance at Galleria for 2 years and I have to brag on our newest property manager Adam. He is hands down the best property manager I have experienced in all of my years of renting. He is thorough, passionate, knowledgeable, and dedicated to the management of this property. In the short time he’s been here he’s managed to fix and complete issues I’ve had since before he ever arrived. He works around the clock and is readily available for his tenants!! He cares about the well-being and comfortability of each resident. He is definitely the best asset to the complex!"