The Haven Of Ann Arbor 459 Village Green Boulevard, Ann Arbor, MI 48105

"God forbid you need the administrative staff to fix anything much less answer an email. We have been incorrectly billed for vacant utility charges for 7 months. I have been trying for 7 months to get it fixed and the problem is just getting worse."

"The best lease consultant, Kris, she worked non-stop for her high qualified service. The manager, Dayvon, dealt with the repairing request quickly. He sent the world class staff, TJ and Jeff. They figured out the problems, either solve it right away or order the parts for me. I feel I have moved to the right place and started to relaxing and enjoying my own apartment. Thanks everyone!"

"Lived here for two years, our stay there ok. However, upon leaving they sent a final statement, charging me a late fee, even though it was the first time they issued me the statement and there was no way for me to pay before. Their website is terrible and kept freezing, such that I couldn't pay the bill. I sent multiple emails that went unanswered and made phone calls that they said they would return, but didnt. They then sent the statement to collections. It was stressful and frustrating."

"Lived here for 2.5 years. The rent was reasonable based on comparable prices around Ann Arbor. Location was great, quiet but easy access to highways and downtown. The nearby trails are a plus. The gym/pool area was nice and well maintained. Maintenance was quick to respond to every issue we had and always resolved the issue. Management was generally responsive but didn’t always follow through (never refunded false laundry charges on my card). Apartment itself was nice, never had a problem with noise, smells, bugs, etc. Problems: The trash valet was inconsistent so it’s a scam to be required to pay for it, they never maintain the walking trails in the winter (they did a good job on the sidewalks to your front door, but not the walking path around the ponds), they don’t empty the trash cans or dumpsters frequently enough, and there are minimal lights/sidewalks around the perimeter of the property."

"4.5/5! I lived at The Haven for just over three years, and it was quite bittersweet to move out! This complex was only the second one that I toured when first arriving in Ann Arbor, and I signed the lease right after the tour. Considering the high cost of living in Ann Arbor in general, what this place offers is a great deal, especially the newly renovated units and the units with a loft! The loft unit is by far the best style of apartment that I've ever lived in, because it actually feels like a home. The pool in summer with the BBQ grills is a great amenity and always a fun time, even if just to come out and relax in the sun. Overall, the grounds of the complex are well maintained and look beautiful in the summer and also in the winter covered in snow! The monthly resident events are a great thing to have fun and meet your neighbors, and the staff is always very friendly and engaging. Maintenance requests are always fulfilled effectively and within a couple days time. My only slight complaints (deducting half a star for this) are that many bugs easily get into the apartment and it's very hard to get rid of them. Also some of the bathroom fixtures, such as the shower faucet knobs, are not of good quality and start to fall apart and get loose after a few months. I've had my shower faucet knobs replaced multiple times over my three years here. The bathtub's surface lining also starts chipping and peeling easily. Overall though, I've had a great experience living here and calling The Haven my home for 3 years! It definitely lives up to its name! Unfortunately I moved out of state and I will really miss this place. I would definitely recommend it to anyone looking for a good and affordable place to live in Ann Arbor! P.S. One super cool amenity that I really wish I would have used more is the locker room sauna!"