Hilton Garden Inn Ann Arbor

"They kicked us out at 1am due to an error by a front desk on Sunday. Angela (heavy-set African American woman, wearing a wig) claiming to be the audit manager sat in our room, watching as we packed our things. I guess she thought we were trying to stay in our room anyway, steal hotel goods (??), we still don’t know. We had paperwork indicating a check out later that morning (paid for). She dismissed the paperwork and said her computer trumped the confirmed reservation printed prior to our stay. DON’T EVER STAY AT THIS HOTEL. Instead of allowing us to rest and wait 7-8 hours for check-out, she threw us to the parking lot. We were forced to change our ENTIRE travel plans and drive 10 hours home to avoid being on the street with luggage. Initially, “Angela” wouldn’t give us her name, repeating over and over these are Hilton rules, not hers. Also telling our son, “No need to be embarrassed”, assuming we didn’t have money. No, we already paid $300 for the night and refused to pay it AGAIN. This is the WORST HOTEL EVER. My family was treated inhumane with no regard to our safety/wellbeing after being kicked out at 1am. We are reporting this to the BBB in addition to other local/state/federal authorities. Last, but not least - our son was praying as we were being kicked out. While my son was praying, Angela states, “Those prayers better be genuine.” Totally disrespectful."

"I travel a lot and it can be difficult to find a good room that is clean, quiet and has a good bed. I have to say that everyone that helped me was amazing, five star service, and I got a great night of rest. Great hotel. Thanks again."

"Very nice hotel and the rooms are very clean. The front desk staff are very friendly and accommodating. It was a little farther from work than expected, but overall, it was well worth the few extra miles each day."

""I recently stayed at the Ann Arbor Garden Inn and had a truly exceptional experience. One standout aspect was the excellent service provided by Rhea at the front desk. Her professionalism, efficiency, and welcoming demeanor greatly contributed to the pleasant atmosphere of the hotel.Additionally, the location of the Ann Arbor Garden Inn is ideal for travelers. It's conveniently close to the mall, offering easy access to a variety of shopping options. For those driving a Tesla, there's a charging station just about 8 minutes away, which is incredibly convenient. The hotel is also surrounded by a diverse array of restaurants, providing plenty of dining options to choose from.The hotel itself is clean, well-organized, and the staff is very professional. I highly recommend staying here for anyone visiting Ann Arbor. Whether you're here for shopping, dining, or just a comfortable stay, this hotel checks all the boxes.""

"We booked our reservation for Jan 4-5, 2024. It was intended for a little Christmas school break fun for our granddaughters. Everything about the hotel was better than our expectations. The staff was so very kind. Unfortunately, beyond our control we had to cancel after only being there about 3 hours. The staff was very understanding. When I spoke to Alexander, the manager on the morning of January 5th, I explained the circumstances of our need to leave. He was very kind and helpful. He credited my credit card, leaving me with a zero balance. I am so pleased with the way they handled my situation. Sometimes, things are beyond our control. We will definitely plan another trip to the Hilton Garden Inn, Briarwood, Ann Arbor, Mi in the future. Thank you Hilton Garden Inn, Briarwood, Ann Arbor and everyone who works there."