Uptown Ann Arbor

"We are absolutely blown away by the efficiency and kindness of Uptown! We first scheduled a virtual tour with Tyler who answered all of our questions and sold us on the Chicago-style apartment right away. After hitting dead ends on multiple apartment complexes, nothing beat the luxury finishes, location and immediate customer service that Uptown offers. Then, we were in constant contact with Tamara during the signing process who secured us the best deal and listened to our wants/needs. The process was seamless and convenient, something we have never experienced from other rentals. We can tell the staff is very invested in making this living experience amazing!"

"I lived in Uptown Ann Arbor for a year in a third story apartment in 3154. The staff went above and beyond to meet my needs. The office staff were always kind and accommodating. The property was well kept, clean and maintenance was available 24/7 for any needs. The pool was pristine and quiet. The gym was beyond top notch with advanced equipment. It was a pleasure living at Uptown Ann Arbor. Safety was a priority, and as a working professional, I was pleased that the environment was quiet, well built, stylish and well kept. I rented a garage and car space, and never had an issue. Tyler and Tamara were always helpful and did everything possible to ensure I was happy renter. I would recommend UAA to anyone moving to the area. I toured multiple sites, and it was the most modern, quality complex in short distance to the university. They did an outstanding job, were responsive to any request and helpful throughout my stay. I would highly recommend living here, especially if you are pursuing a luxurious quality apartment complex outside of the university traffic. Thank you all for being such great hosts!"

"Lived here for just under a year and to say the experience was miserable is an understatement. Upon move-in, we discovered that the previous tenant had caused significant damage to the apartment, and it seemed that no one had done a walk-through after (or did and didn't care). The master bedroom door was broken and wouldn't close, there was a cracked window, the shower doors wouldn't close and the handle was broken, many of the soft-close kitchen drawers were broken, the floors were deeply scratched, the closet doors were broken, the shower head escutcheon was not attached, and there were various other small issues. We immediately contacted Tyler, who assured us that he would make it a priority to fix all of the issues, and that the master bedroom door had already been ordered. A week later we found out the door had never been ordered and it ended up taking 3 months to get a functioning bedroom door. It took over 6 months for everything else to be fixed. Also, the maintenance crew and management would never let us know when they were coming, despite us repeatedly asking them to because my partner works nights and sleeps during the day. We even spoke with Beztak corporate and made this clear to them as well. Not even two days after that conversation, 3 maintenance crew members entered my apartment and entered the bedroom where my partner was sleeping, startling her awake. When she questioned them about it, they said the manager had spoken to me even though I was at work when this happened and hadn't spoken to anybody. The cherry on top of all of this is that the maintenance team would constantly mark the work orders I submitted through the online portal as "complete" even when they weren't, so nobody knew what still needed to be fixed and what didn't. When I spoke to someone about this, they apologized and told me to resubmit the open work orders, which I did, and they marked them complete again 2 hours later without fixing anything. Additionally, a few weeks after moving in, construction began around the complex where they proceeded to rip up nearly all of the sidewalks. We were never notified of this prior to it beginning, and again, this was a massive inconvenience to my partner who sleeps during the day. We specifically sought out a quiet place to live for that reason and we certainly didn't get it here. It also took over 6 months of us living there for all of the smart home features we were promised (smart thermostat and keyless entry) to fully work. We were never offered compensation for the broken items, construction noise, lack of promised smart home features, incompetent management, or any of the other things that made living at Uptown Ann Arbor a nightmare. It's no coincidence that the most recent reviews are all negative, pretty much all of my neighbors were fed up with them by the time we moved out as well. So happy to be out of there. EDIT: Just to address their generic response: the regional manager, Hailee, was fully aware of all of these issues the whole time. Even with her involvement, nothing was done correctly or in a timely manner."

"I lived here a little over a year and had a wonderful experience. I lived on the ground floor had French doors to the patio which I made full use of and loved. I signed my lease with Ashley. Tyler was the manager while I was there and they are both gems as human beings and property managers, they truly care. I had a good experience with Beztak Properties, honest business transactions. This is an immaculate property with an awesome maintenance team, Steve always fixed any issue immediately. Know that you and your belongings will be safe. As to the noise complaints, I have heard this from two other tenants, but being on the ground floor I never heard anything uncommon for apartment living, I can see how maybe the middle apartments will echo, so avoid that if your extremely noise sensitive but I was really happy on the ground floor without unexpected noise from an apartment. I also loved the gym, it is very well maintained, clean with new machines, this property had everything I needed to live comfortably. This building is mostly young professionals so I got to make really cool friends."

"I lived at Uptown Ann Arbor for almost 2 years and absolutely loved it! The apartments are brand new, conveniently located ("