Roberts Riverwalk Hotel

"I was there 5-6 years ago to take the family to a Red Wings game before the demo of Joe Louis Arena. The room had bad plumbing, no air conditioning, garbage mattresses, and one set of towels. It was clearly located in a ghetto area even back then with non-existent police protection. Far worse today."

"I've given management plenty of time to respond but no luck. Calls weren't going through and when it did it would hit a full voice mail. No response to any emails or through their contact us option on their website. I was double charged and trying to resolve with them but eventually had to go through my bank to get it reversed. As for the actual stay. Initially we were told to follow to our room since they couldn't make the room card at that time, which is fine. But we walked into a room that already had guests. I booked a room with two beds and was given a room with one bed and a pull out sofa, that had no sheets and definitely aged. This room was not properly cleaned as it was wiped down in a hurry just before putting us in the room. I was then told that I would receive a partial refund for the issues and getting downsized without any notice but ended up with a double charged."

"First off I want to say that front desk was very helpful with all of the issues that came up with our one night stay at possibly the cheapest (in the worst way) hotel. Some of the issues are because of a ton of late bookings that came up due to a show playing at the Masonic temple that night. Staff was doing the best they could to keep up. And did take a good amount off our bill at the end. But that is where the good stops. I have a feeling you would get charged x amount if you left the bed unmade upon checkout if they could get away with it! After we finally got checked in and went to the room, the room has no towels, no remote (minor inconvenience) the lock did not lock and the shower is the most confusing thing ever. The shower is a game of matching two turn handles to get hot or hotter and then not turning off. Still have zero idea how to do this. We left before it got fixed . Had to go on a hunt around the room for soap. Found some in the closet. The phone in the bathroom does not work. No clock. Overall just not a place that was kept up with. Severely lacking in most modern amenities. For the price and the location i was hoping for better."

"We booked a room for a single night to attend a concert down the street. Upon arrival, the parking lot was empty and with no signs of any guests other than a couple who had been waiting along with us to check in. The check in process was lengthy as our room was not ready by the 4PM check in time. The front desk ended up switching our room last minute, and then they had to personally take us (along with any other guests) up to get us into the room as the key card readers were not working. The thermostat read 87 degrees in the room when we first got in, so we turned on what we thought was the AC and then left for dinner. We had to wait a good twenty minutes when we arrived back from dinner to access our room as there seemed to be only one staff member working at the time to take us up and swipe her card (I did not get her name, but she was very polite and apologetic for the small inconveniences so far). When we finally got back into the room, the thermostat still read 87, so clearly the AC did not function. Our phone in the room did not work to call the front desk, so we planned to speak with the front desk as we passed to leave for the concert venue. There was a sign informing us that they were away for 5 minutes, but it was much longer so we left for the evening and then requested a room with AC when we returned for the night. They did very quickly, and without hesitation, find us a different room which was larger and had cold AC, so kudos to the staff for that! A couple other notes: The rooms are nice, but definitely could have been maintained better (residue in the sink and bath tub, hair on the floor, coffee pot in the room did not work, etc.) The vending machines in the lobby did not work either, and no room service was available, so bring a cooler with cold drinks and snacks! This is a lengthy review, but what we experienced is consistent with other reviews. The two front desk staff and manager that we had dealt with during our stay with were all extremely friendly and did do all that they could to make our stay comfortable. The building does have a unique and spooky feel to it, especially on the fourth floor with no one around!"