Radisson Blu Aqua Hotel, Chicago

"A very good hotel in Chicago, close to the river. You have a great view on the skyline. We were here for the Midwinter Meeting. The rooms are large and well equipped. The beds are comfortable. The bathrooms have space and are well equipped. The breakfast is excellent. The staff is very friendly and attentive. Sometimes, we had to wait for the elevator. There are only two of them."

"The rooms are nice and big. Beds are very comfortable, and the rooms cleaned well. On-site is a Starbucks, a full bar as well as a restaurant. Pool, jacuzzi, fitness room etc. Free wi-fi also. Located close Michigan Ave."

"Stayed twice in the summer. Great location, near the river walk, Millenium Park, etc. Room are nice, some with balconies with a view of the lake. It’s a large, busy hotel, though, and the front desk staff have this impatient, couldn’t care less attitude, avoiding eye contact and doing just the bare minimum. We stayed for the pool, but it has more of a gym pool vibe than hotel, and the water is cold. Hard to find towels, no food or drink service. We accidentally left some clothing in the room when checking out, it vanished even though I called to ask about it the same afternoon. Won’t be staying there again."

"By far my fav hotels in Chicago. Don’t pass up the opportunity to stay in one of Jeanne Gang’s modern architectural masterpieces. The rooms are beautifully designed. This is one of the few hotels in the downtown area with plentiful balcony rooms. All rooms have great views. It’s relatively affordable and in a perfect location for business or leisure travelers to easily access the surrounding areas. The amenities are top notch and never feel crowded. Most of all, the staff at this hotel are incredible. Friendly, helpful and sincere. I’ve never felt more welcome at a hotel or resort anywhere in the world."

"I like this hotel, but it needs several improvements. First of all, the service was not great. There were a few friendly, polite, efficient employees, but for the most part, not good, especially the front desk and housekeeping. The rooms were hit or miss, not very accessible for elderly. The showers were slippery, not enough bars to hold on to. Accessible shower is even worse, water collects on ledge and floods the bathroom. The rooms need more hooks to hang items and the two chairs are most uncomfortable. Beds are too high for those with limited mobility. The restaurant and Starbucks serve okay, pricey food, awful coffee. I think the SB used drip in my cappuccino. Next, they do not deep clean the pet rooms, or they have another definition than I. The comforters in both rooms had what looked to be recent, unwashed stains. It took housekeeping three hours to appear to remake the beds; it was after 10pm. Lastly, the coffee machine was not a Nespresso and was broken. It was never replaced after being informed. As far as the positives go, great location, beautiful views, and good-sized rooms. This could be an incredible stay if some of the employees and managers cared more."