Pottery Barn

"Bought an expensive bed frame thinking it'd last a bit. Lasted just over a year before it broke. Contacted them and was told they only provide warranty for their products for 30 days. I'd expect that from Ikea, but man it's just proof that just because you spend money on something it won't last. Honestly just go to a different store. They really aren't worth it. Their customer service is also appalling. They refuse to put anything in writing and when asked for proof of their policies they hung up."

"Disappointed by the salesperson. I guess we weren't worth her time. She told me I was wrong about the size pillow insert I wanted. I WAS RIGHT! Now, I have to go through a return and repurchase what I originally wanted. I will never go back to this location."

"Do not order from them. They charged me to return my items TWICE I have called and spoke to their customer service department 5 times because I returned my items over 3 weeks ago. Still have not received my refund but wants to charge me to return my items more than was I paid for shipping!!!!! Plus I had to pay to return my items at the ups store. $78 to RETURN my items!!!! They are Thieves"

"Nice stuff , my favorite earthy color furniture, bedding and home decor, my low rating has nothing to do with the stuff but its all about customer service, unwelcoming atmosphere Overpriced ( exaggeration) you can find 95% similar item for the half price Do not recommend it Not going back"

"Think twice before making a purchase at Williams-Sonoma/Pottery Barn. Thought Pottery Barn was a quality retailer selling quality merchandise and more importantly being part of Williams-Sonoma that they would stand behind their products. Purchased thousands of dollars of outdoor furniture last fall - look at it now...the finish/paint is peeling off and the furniture fading all they are willing to do is give me a $200 credit and some touch up paint. What a joke."