Pottery Barn Kids

"The level of service is absolutely atrocious. Long story short - We had purchased a set of cribs and conversion kits for our twins - not cheap - but they are good quality. We chose PB because they had the quickest delivery frame - supposed to be 5th of July. Took a day off work, no show. This went on for WEEKS basically up until where it became a genuine question if we were going to get in time. Back and fourth, call after call. No reason - just passing blame. Eventually we find out they are still in warehouse. And when they got close enough I called the local warehouse and had to pick them up myself. Received on August 11th. Almost 5 weeks after original delivery date. What was I offered for the delay and wait? $50 delivery charge returned. Worse yet, I found the company who makes the cribs has a website where it’s cheaper. After years of shopping Pottery Barn and Wiliams Sonoma - this is insane. I do not suggest shopping online - just go to the store."

"We had a great experience inside of the store, shopping for nursery furniture. My wife came in a month ago for an order pick up and sales associate Michelle remembered her name. They were patient, attentive to our needs, and just an overall great experience. As we were checking out, Heidi joined in on the conversation and made the experience that much better. Overall, we had a great interaction with everyone in the store and got exactly what we needed, and more."

"I came to leave a review but in skimming the comments, it looks like I have nothing new to share. I also ordered an item in store they confirmed was in stock a couple months ago, I am also still waiting on my order. The delivery date was changed multiple times. Corporate customer service did offer me a 15% discount after the first date push back. I’ve called once a week for the last perhaps 8 weeks for an update and the answer honestly depends on who I get. This was not the experience I expected or paid for. Hoping the product arrives soon but yes, BUYER BEWARE!!"

"I would give them zero stars if possible. I placed a very large order in mid November for a full furniture set for a nursery along with multiple baby items. It has taken months for me to receive half of my items with multiple times delivery have been pushed back. Now going into mid February I still haven't received any of my furniture items with yet another delivery pushed back which I had scheduled. After I have taken off work for the delivery hoping to finally being done with this company of which I will never order from again they have moved my delivery again. They have no consideration for someone else's time or how much money they have spent in their store. I also ordered a baby carrier at the store which they told me in November was in stock and I would receive. The day before delivery in January I called wondering why my order hasn't shown has shipped yet for this one item. At the time they finally told me that they are out of my item but they have some stores out of state that still have it and I would have to contact them myself to fulfill my order. This is completely unprofessional for a business to require the customers to figure how to fulfill their own orders. They only give one excuse after another and never actually try to help the customer. They aren't worth the time or money and I will gladly give my business to someone else in the future."