Williams-Sonoma 27710 Novi Road, Novi, MI 48377

"Waited at the register today for several minutes while the "employees" we're messing around on their cell phones paying no attention to anyone. I left my intended purchases at the register and left the lazy store. Why have stores if you're not going to attend to them,"

"What a great selection of items available at this store. They gift wrapped my presents in boxes to make it easy to put under the tree. Beautiful holiday themed items were on display. I will be a return customer at this store or any Williams-Sonoma store."

"This location is amazing. The staff is so friendly and helpful. We bought a coffee maker that malfunctioned and Alexa went above and beyond to help us. She was willing to give us options and came up with a solution to make it right. I’ll definitely be coming back :)"

"It's a shame when employees don't greet or assist you when you are trying to be a paying customer. Not sure if it was because we were younger or dressed more casually. Went to buy a Le Creuset but stood inside for a solid 15/20 minutes looking and discussing and an employee never came over. We were the only customers in the store. Tried to make eye contact with an employee but we were dutifully ignored. That's fine - went to Crate and Barrel and spent my money there instead."

"Ivan was the most helpful, thoughtful & patient GM I have come across so far. She helped me solve a return issue and was able to fix an additional issue I had with ease! I don't usually comment/review people but she was so kind and easy to work with. So glad to have her at my home store!"