JCPenney
27150 Novi Road, Novi, MI 48377
Hours open
Monday:
11:00 AM - 8:00 PM
Tuesday:
11:00 AM - 8:00 PM
Wednesday:
11:00 AM - 8:00 PM
Thursday:
11:00 AM - 8:00 PM
Friday:
11:00 AM - 8:00 PM
Saturday:
11:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM
Photos
Location & Phone number
27150 Novi Rd, Novi, MI 48377, United States
About the Business
JCPenney is a well-known retail institution located at 27150 Novi Road in Novi, Michigan, United States. As a versatile department store, JCPenney offers a wide range of products including clothing, furniture, home goods, jewelry, and shoes. With a reputation for quality and affordability, shoppers can find everything they need for their wardrobe and home in one convenient location. Whether you're looking for stylish apparel, trendy accessories, or stylish furniture, JCPenney has it all. Visit their store in Novi for a one-stop shopping experience that caters to all your needs.
Reviews
"I LOVE this store and have been a customer of jcp my entire adult life, but there are never adequate cashiers per customers on either floors. I recently went over the Christmas holiday season, several times, 2nd floor not one cashier to assist on the floor so you have to go back to 1st floor and bother those only 2 cashiers who already have a long line"
"Felicia in the Jewelry department was very helpful, kind, and courteous when I needed help selecting a ring. She took the time to help me select the correct size and described the benefits of the JCPenney care plan as well. I have purchased jewelry from JCPenney in the past and the staff have always made it a point to make sure all of my questions were answered and made the experience a positive one. I highly recommend the jewelry department at the JCPenney Novi store."
"The customer service is just flat out bad. I need to exchange a pair of shoes for a different size. The online chat is useless. It is a shoe that they don't carry in store. They direct you to call the store, so I did. The woman told me "to just come in to exchange it". THE ITEM IS NOT SOLD IN STORES. I did ship to store through their website. Then she puts me on hold to never come back to the line and the line eventually times out to a voicemail to leave a message. Why is the exchange process so difficult? If someone places an order online, it should be as simple as them sending the new item to the store, and then you bringing the item you are exchanging to the store when the new one arrives. What is so difficult about this? They have great deals but the fact that you can't get anyone to do their job (initiate an exchange for an item not in stock at the store), is absolutely ridiculous and makes me not want to shop there."
"Great JCPenneys store with a large variety of items. I was looking for curtains and love to see them in person to see the colors clearly and feel the quality. I've always bought my curtains and hardware at JCP. I will buy here again once I've decided which ones to get."
"JC Penny sales have returned. The previous management decision to not discount or offer coupons made the pricing almost prohibitively expensive. Recommend you try it next time you are in the area."
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