Michaels

"People continue to say that racism does not exist but as a black person I continue to experience it. Michael's need to give their employees bias and equality training. The cashier made sure she greeted and made eye contact with the white lady in front of me in line. When my son and I stepped up the register she did not make eye contract or greet us. She made sure she asked if I had a rewards card. I told her I don't shop there much to need a rewards card while thinking I definitely would not after her racist ways. As my son and I walked away I can her her greet the next white person in line. I definitely won't be back to spend my money here."

"It had a lot of stuff. Due to being in December, it was pretty busy. It really made you feel creative. I would love to go back when I have more time"

"Ugh, where to begin? I will start by saying that I love Michael's, and I love their products. So, when they were offering a sale on Christmas trees, with free delivery, and my office needed one, I convinced my boss that we should do that. What I didn't know was that they use InstaCart for their deliveries. I even opted to pay more for a sooner delivery, and a tip for the driver. Didn't seem to matter though... my order, placed at 9:15 AM, still wasn't there by 5 PM, and I stayed until 7:30 waiting. I ended up calling the store itself and arranging to pick it up myself. The manager was lovely and helpful, but the store was in disarray, and I could hear her explaining to an employee over her headset how they should do their job. Step by step. Things that were just common sense. She looked tired, but still managed to smile and take good care of her customers. I picked up my tree and figured I'd call Michael's the next day for the refund of my delivery fee and driver's tip. I settled in for the evening. At 9 PM I got a phone call from an InstaCart driver asking me if she was at the right building. I told her I already picked up the tree and left. She seemed surprised. What confused me was if the location knew I had picked up the tree, why did they give another one to the driver? I did get the refund back to my boss's credit card, so it ended well, but this was a whole lot of fuss for no good reason."

"Hey everybody get over to Michaels in Novi, Michigan ask for Macy in the framing Department… I went in to get a canvas framed and she changed my world by suggesting an awesome layout! Macy is kind, knowledgeable, and professional…Macy is my go to she helped me transform my decor into gold! Thank you Michaels for having an invaluable staff member!"

"Great custom framing! Maci is the best! Couldn't have had better customer service - Her knowledge and suggestions were beyond measure - I will always return with future framing needs. Thanks so very much!"