Holiday Inn Marquette, an IHG Hotel

"I am staying for a business trip, so the hotel is very conveniently located next to where I need to go. The rooms are clean and well kept. The hotel looks pretty new (or just recently renovated). There is a restaurant/ bar connected to the hotel but I did not stop there. Delaney (I think that’s her name) at the front desk checked me in and then later helped me find a good spot for a healthy dinner. She was very kind and it was a joy speaking with her. I usually stay at another hotel in the area, but I think I will have my company permanently switch me to this hotel. Thanks for the great stay!"

"Friendly staff, very clean rooms, and convenient location in the center of Marquette. Comfortable beds. The pool & hot tub were spacious and open 7am - 11pm, which is a selling point to rebook here the next time I’m in Marquette. My only feedback: I wish they had recycling bins in the rooms & common areas."

"We reserved a room for a local event that was subsequently cancelled. We cancelled our reservation 3 weeks prior to the scheduled event. We were told that they could not refund our reservation and would charge us the entire amount. We requested a partial refund or even a credit to be used at a later time and were denied. We contacted IHG and were told that we should reinstate our cancelled rooms so that the hotel manager could make the necessary credit adjustments to our credit card. When speaking with Amber Giddings front desk manager (who was extremely unprofessional) we were told that was not possible. We again called IHG and requested a conference call between the hotel manager and IHG, to which we were told that would not be possible. Amber told us to research the cancellation policy, which we did…the policy stated that a cancelled reservation would result in a one day room fee. When we sent Amber the cancellation policy, she responded by telling us that we had an incorrect policy. (how convenient). We then asked to speak to Amber’s superior to which we were told that SHE had the final say in the matter and she would not be supplying us with the requested contact information. As an operator of a family owned service industry business, the unprofessionalism displayed by this particular Holiday Inn is appalling. IHG should be embarrassed. We have used IHG/Holiday Inn and its other properties for over 35 years. We will go out of our way to NEVER again use another one of its properties."

"Front desk was super friendly and helpful finding a local dinner spot. My room was clean, spacious and quiet. Bed was super soft with large pillows."

"The whole stay was lovely. PJ checked us in and she was super friendly and quick. The room was very clean and super comfortable. We had a couple of other interactions with the front desk to buy snacks, and we interacted with various employees walking through the hotel and everyone was friendly every single time. The pool and hot tub were HUGE and clean and amazing, and I appreciated that they were open pretty late. We will definitely stay here again in the future."