CVS

"Pharmacist is extremely rude and was yelling over the phone when I asked a very simple question. I logged into my CVS Caremark and noticed that my prescription was "in-progress" for over 24 hours so I called to see when it would be filled. The pharmacist told me there wasn't any prescription and then started yelling into the phone about how I'm waster her time to have her lookingninto something that wasn't ordered. I tried to explain that I can see it in-progress on my app but she wouldn't listen to a word I said and placed me on hold. When she answered the phone from my hold she said that she wouldn't have any time to fill any prescriptions if she spoke to me. She was unprofessional and I should have to be screamed at through the phone for asking a simple question when I'm in need of my medication and am running out. Thus phone call lasted a total of less than 5 minutes but the yelling started on her end after about 20 seconds. I can't believe how unprofessional she was and I'll never use a CVS pharmacy again.in the end I never even got my question answered and the phone hung up."

"CVS is my favorite store to shop at. I just love the staff. They are so nice and kind every time I come. They take time with all of their customers and I love it."

"Scott was the cashier and he was having a conversation with the customer as he rang her up, but they continued to chit chat, I waited, customers friend came in to help her and the 3 of them continued to chit chat for a while, i was then annoyed as the conversation continued, I then asked if I could have my order, which was placed online, I was polite and had waited long enough, he told me I could have walked up at anytime, but I could have waited 30 more seconds for them to finish the conversation, REALLY? I asked for Heather which didn't help after I explained what happened and she looked at me like I had 3 heads and said "what do you want me to do?" As she help another customer with self check out like I didn't say anything meaningful. She basically blew me off, I have never been treated so rude in this CVS. Even the customer at the self-check out agreed with me that they were rude. I won't be back. Thanks to Scott and Manager Heather!"

"THIS SPECIFIC LOCATION; HAS DISRESPECTFUL AND UNPERFFESIONALS AT THE PHARMACIST THAT ASSIST ME; A MISPELLED ON MY NAME, COULD NOT FIND MY INF. TRYING TO SPEAK BUT I WAS BEING INTERUPTED. UGLY ATTITUDES FROM A TALL YOUNG GUY AND OLDER WOMAN. I explained how many prescriptions i needed, and showed her, by beaumont check app, she said o yes, it’s here, she said purchase them, i said this are prescribed, as im trying to ask her more questions she walks away. I felt that i was not helped at all; and i consider this POOR SERVICE."

"As a mother of 5 children, I have always given the CVS Van Born Rd location in Wayne, Michigan as my pharmacy. Recently, I had my daughter’s dermatology prescription sent there. When I went to pick it up I was informed that it was a $624.00 co-pay with BCBS insurance. I attempted to pay, but did not have enough in my health savings account to cover. So I did not pick the prescription up. I contacted the doctor to see if there was a generic brand or if she had a coupon for the prescribed medication. She suggested sending to another pharmacy, which she did. Low and behold, the prescription only costs me $60.00 copay. Not a generic brand, not a coupon, the very same medication was $564.00 cheaper. I will no longer blindly send prescriptions to CVS."