SoBe Ocean Drive Suites

"I had a very bad experience with the owner/staff named Rob. He sent me an email that I needed to provide zip code for credit card. It turns out that he informed me the booking is $100 higher each night for 5 nights. He asked me if I still wanted my booking. I said No and he hung up the phone on me rudely. He then called me back 10 mins later telling that I could still have the room but no Jacuzzi. Please be very careful looking at the pictures. They show us the beautiful towels on the side of the Jacuzzi but you won’t have it. I am very concerned about my credit card info was given to these people. I have been to south beach many times but I now reconsider about not to come here. Never to this place!"

"Rip off of an establishment. Due to unforseen circumstances I had to cancel my trip (free cancellation according to their policy) 9 weeks has gone past and I am still waiting for my money. Establishment now reported as fraudulent business. DO NOT PAY MONEY UPFRONT, STAY AWAY! Ps, don’t say there was no reservation under my name as I will happily show booking number - my full name is not shown in any case. Help you customers by replying to their emails/calls , don’t fob them off."

"The establishment does not respect its own stated policy! I wish I could give you a good review, however, their service is predatory, and frankly, rarely have i felt so robbed by a establishment who pretend to honor their words. Best avoid I reserved in advance for the first week of February, canceled when I was eligible to cancel because of a sudden obligation I had to fulfil and my reimbursement is stuck in limbo at the end of March. I still do not know what is happening after having reached out 8 times to the dedicated service line."

"AVOID AT ALL COST! I wish I would have read the reviews before booking. I planned a birthday trip to South Beach and it quickly went south and resulted in me canceling the hole trip. I had been looking on multiple sites for places trying to find a good place. Ironically I submitted to stay at Rob & Valerie's property on 3 different sites (booking.com,vrbo, and airbnb) I didn't even notice until Rob pointed it out. Well first issues was on vrbo - they never accepted my request so it was cancelled. Airbnb they increased the price significantly higher than what was posted when I submitted the booking. Then last but not least booking.com. I was so happy that my reservations had finally went through! Yes lets get ready for Miami. Boy was I wrong. I booked a week ago then was contacted yesterday by Rob that he couldn't fulfill the reservations because of a hot tub pump being changed from April 20-26. I'm not understanding why it was even listed as available if that was the case. He didn't offer any other options either. Then I get an email today that my booking was cancelled due to an invalid card, which was NOT the case. It was because he couldn't fulfill the booking. So upset with all that has taken place with these people. Do yourself a favor and DO NOT BOOK!"

"If I could give 0 stars I would. The rudest management/ownership I have ever dealt with in my life and I have traveled all over the world. Don't book through Any 3rd party as this place false advertises that payment is due later. When I asked to clarify they responded in all caps demanding immediate payment and called my phone multiple times. Then they told me never to book with them again. STAY AWAY!!! The rudeness is disgraceful and incredibly disrespectful."