The St. Regis Bal Harbour Resort

"I truly don't even know where to start. Absolutely the worst service, hotel is extremely dirty, This is not what a St. Regis is supposed to be like. Insane waste of money and time. Make the mistake of giving them a 2nd chance and I truly wish I could turn back time. No AC in our room, no towels, housekeeping came when they felt like it which I believe was 1 time in 3 days. This hotel needs major improvements and the 1st one could start with a staff that cares about all of their guests. Stay anywhere else."

"The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving OLD MONEY. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations"

"Love! My husband & I adore our stays @ St Regis Bal Harbour. We book ocean front suites & the rooms are spacious, always 100%, with walk-in closet & beautiful bathroom, well kept nothing needing updating, balcony spacious overlooking grounds / ocean. Unbeatable sunrises from your bed… worth making sure you wake up for them. Not too many food options for dinner, at least we didn’t feel they were our best option. Best little coffee to-go pastry option for the morning (there’s an on-site restaurant that serves breakfast as well). Beach drinks & food A+++ & service fantastic. Beautiful beach. Right across the street from indoor/outdoor mall with excellent dining options & unbeatable luxury shopping. For the price, St Regis is a must."

"Room was very nice. Used a suite night upgrade. Breakfast was included and very good!!! We did have a coffee maker in room. The employees we had contact with, were awesome. Christmas decorations were magically put up overnight on Thanksgiving. Beautiful."

"We had the most amazing time here in November! The Holiday Lights were up and it was stunning! We also had complimentary welcome glass of Champagne and they were baby friendly! Our baby got a welcome St. Regis Turtle and an exit St Regis stuffed animal! Also baby safe shampoo and crib available! The customer service was 5 stars and the breakfast in the morning with fresh presses juices and healthy options was yummy! Yoga on the greens was peaceful and the beach cabanas were clean and nice. Highly recommend St Regis Bal Harbor!"