Hotel Chelsea

"We had a very pleasant stay in Hotel Chelsea. The room was beautiful and cosy, the decoration and furniture fitted the good atmosphere of the hotel very well. The restaurant downstairs was also great for dinner and breakfast."

"We had such a great experience here. First of all it was close to all of the great things that south beach has to offer. Plus they were so accommodating throughout our whole trip. They were always willing to answer any questions we had and they were so kind. Oh ya and the bed was very comfy, along with the room being clean and cute."

"Buy from expedia, or it will be way higher, so, 1 - At least in my room beds were really bad. They feel like broken from middle part. 2 - There is no parking at all even 15m you need to use app. 3 - There is not even any appetizer or anything at all for free (For example banana, apple..). 4 - Air condition was not working well. 4 - Pay +40$-50$ stay at better one, trust me."

"The hotel room was clean and nice, but the overall experience I had here was TERRIBLE. I stayed a couple of months ago, and I still can't let it go, so let me write about it here. I accidentally left my bag at the bar on the 1st floor and realized that my cash ($300) was stolen. I asked for help from a woman at the reception, and she told me that the manager would contact me with a record of the CCTV footage. I acknowledge that it was my fault for leaving my bag unattended, but I found their response to the issue unhelpful. My stay there was short, so I inquired for updates several times while I stayed there but I was repeatedly told, "the manager will contact you soon." It eventually took him 3 DAYS to get back to me after I checked out, and his response was, "the bar is apart from the hotel, and as they checked, nothing was found." He even misspelled my name. He didn't provide any CCTV footage or videos. I'm convinced the manager didn't prioritize this matter at all. I was truly disappointed and felt too exhausted to seek further assistance, so I just gave up. I had finally saved up for my dream holiday in Miami, but the entire time I was staying there, I was preoccupied with what happened at the bar and the unsatisfactory service from the staff. I gave up going some places. This affected my ability to enjoy sightseeing as well. I won’t stay here again. Truly disappointed."

"I had a great time at the Cafe Chelsea. This was my first time visiting for brunch and the experience was excellent. The host team was so welcoming and the hostess Valerie was so kind to my family. I felt so comfortable. The food was amazing and our server took great care of us. Will definitely be returning!! Great experience!"