Congress Hotel South Beach 1036 Ocean Drive, Miami Beach, FL 33139

"Where do I start… 1. Advertised rooftop pool and bar. Both were closed due to pool repairs. 2. Elevator was out of order. 3. Toilet did not flush properly. Had to remove lid to manually flush. 4. Shower curtain was not wide enough to enclose water spraying out. 5. Cracked/broken plastic floor tiles in kitchen area. 6. Floors were FILTHY… obviously had not been mopped for some time. 7. Beautiful view of the parking lot, alley, and adjoining building. 8. Garbage pickup in alley daily starting at 7am and continued until 11am…extremely loud!!! 9. Palace had drag shows consistently day and night. Extremely crowded with music and screaming till way past midnight. On a positive note… in walking distance to many restaurants and beach was right across the street."

"If you want a place where the staff steals your credit card information this is a great place to stay. I stayed at this place numerous times through the years and always had a good time my last day was September of 2021 now 8 months later I get a charge one my credit card for $2,000 at this hotel. I have made numerous attempts today to contact the hotel but nobody answers the phone. No response to my emails or voicemails I then went online and read past reviews and I found that they have a history of stealing customers credit cards. I have opened a fraudulent activity complaint with my bank and my next step will be to contact the Miami police and file a report. How can any business not answer their phone"

"Pros : You really cannot beat this location ! It was right next to the “palace”& the sugar factory along with plenty of great restaurants and cars along ocean drive ! I really enjoyed the roof top here it was drop dead gorgeous ! The pool was HEATED I loved that even on a windy day . I loved housekeeping they did a great job on my room the only thing is the left me a dirty sponge when I checked in and replaced it with a new dirty sponge when they serviced the room (it would be nice to always replace with a clean sponge ) other than that I could not believe the time I’m sure my housekeeper spent making the room look great Cons : small things such as the bathroom only having one light the others need to be replaced so it’s very dim . The air conditioning from the celling was leaking but nothing a small towel couldn’t fix some of these things I can completely deal with . -the worst con for some people is the noise with the palace bar that is connected . BUT turn on a tv this is the number one complaint in all of the south beach Miami hotels it’s going to be noisy if you stay ANYWHERE on ocean drive . It wasn’t a deal breaker for me and we stayed with an infant , I would stay again ."

"First of all the guy at the front desk gave us the wrong time for check in he said 3:00 when really it was 4:00. We booked 3 rooms, two of them were suppose to be ocean view (which we had proof) and paid for them but only one was granted. The rooms need an upgraded badly. Mold around tubs, dirty sheets, leaking refrigerator, dirty shower curtains, bathroom door from bedroom doesn’t close completely nor does it lock, couch inside room smelled and needs to be thrown in a dumpster. Also, while we were there we over heard another couple complain about random people with luggage opening their room with a room key. I would advise people to stay off the strip and just walk to ocean drive."

"My family and I stayed here for my birthday weekend and we had a very good time. We were treated very nicely. The rooftop pool was a little dirty and the water gets hot from the sun but it's nice to cool you off a little from the heat outside. The drinks weren't that great, the rooms were very clean and nice. I loved the bathtub. The service was top notch"