Ferman Collision Center - Wesley Chapel

"I was hit by a coworker and had to get repairs through their insurance company, which was awful to deal with. Henny was very helpful, informative, and accommodating. She was able to get my car into actual repairs very timely. Thank you for being an awesome advocate."

"Our car was involved in a collision in Tampa, the day before we moved out of state. Our insurance had us bring our car here. Worst mechanic ever! We explained to the shop we were out of state, but would fly back when they were done to drive the car back. So clearly, an estimate and good communication would be vital. They told us it would take at most two months. 2 months later, we called and they told us they didn't have the parts they needed. Some time went by and we tried to call back. And tried to call back, and again and again. Finally our insurance started harassing them as well. So they told us another month. Then it was "another month". Then it was "2 more weeks"... and then "another 2 weeks". At some point they told us "ok, we'll tell the mecahnic working on yours to stop helping the other mechanics and actually finish your car". Then it was "maybe Monday". Monday became "Wednesday" became "Friday" which then became no contact at all again. Any time we wanted to ask them about the progress became a multiple day affair of calling them multiple times a day for a few days and leaving messages and/ or asking insurance to talk to them. It took FOUR AND A HALF MONTHS. The original "at most" time was 2 months. We just got it back... and guess what? It still has problems and we have to take it to another mechanic in our new home state. In summary: over twice as long as the "at most" time, terrible communication, awful work ethic, and shoddy workmanship."

"This collision center was great! Very communicative and helpful during a tough, stressful time. They took great care of my car and sent me updates as the week went on, I feel like my car looks even better than it did before the accident. Highly recommend!"

"After someone rear ended me, the other parties insurance had me go through this shop for repairs. The office environment was super unprofessional. After about 2 weeks, I was told the car wasn't ready yet because the used trunk they ordered was too damaged. 3 more weeks went by and I had to reach out to check on the status, which they then told me the car was finally ready. I went and picked up the car and drove home, but noticed once I got there that the trunk design was different than my original. It was a small difference but I noticed it. This trunk was more rounded and less "sporty." I messaged the woman I had been working with and explained that the truck just didn't seem right to me. I then received a call from the VP (I think?). He told me they could order a new trunk from the Honda parts store but that I'd have to pay for it. I asked why and he proceeded to tell me that I wanted a 6 cylinder trunk and my car was 4 cylinder. I told him I didn't want a 6 cylinder trunk, rather the same model I came in with. He proceeded to argue with me and make me feel like an idiot for 10 minutes, telling me he had pictures (of my smashed up trunk) that proved they were the same. He then tried to reassure me that he wasn't conning me like others in the car industry because he used to work in law enforcement (which didn't comfort me at all - being a marginalized member of society myself). We finally ended with him telling me to bring it in the following Monday so we could compare. The conversation and the way I was spoken to ruined my entire day and weekend and put me in a sour mood. I ended up not taking it back and sticking with the one I had because I really didn't want to return only to have men in powerful positions tell me I was wrong and they were right. So, now I live with something I'm unhappy with. Luckily, I changed insurance agents after this incident and won't be so meek next time around. AVOID GOING HERE IF YOU CAN HELP IT! Oh, and the rental car they gave me was dosed in smoke. I couldn't drive it...."

"words can not even explain how satisfied i am. Jessica is a 12/10. Her customer service is AMAZING and her communication is top tier. She let me know everything that was being done to my car and why it was taking the time it did. She wanted to make sure that I got into a safe and better car when i returned. I am a completely satisfied customer. I got into a hit a run and thought my car was not going to be able to get fixed but I was wrong. I got my car back today and it looked like nothing even happened to my car. If anything it looks brand new. Ferman Collision knows how to put a smile on one’s face. Thank you so much Jessica and thank you Ferman Collison. I will definitely tell everyone about you guys."