Tires Plus 1621 U.S. 41, Lutz, FL 33549

"Overall, very pleased with the experience! Booking my appt. online was easy and I also received an appointment confirmation call from Chris at the store shortly after booking my appt. He verified my vehicle and contact info over the phone, which was great! My service appointment was taken close to the preset appt. time. The oil change and tire rotation service were confirmed along with the total price before the work was started. The work was completed in approx. 1 hr. and 15 min. So, overall, I would say pretty darn smooth process and also done at a lower cost than most of the nearby competitors. Thank you, Chris and Tech Brandon for a very good experience and I will be back!"

"Always friendly, helpful and work to please the loyal long term customer. My family and I have been customers at the Lutz location for the last 9 years and in St Petersburg before that. They’ve always be trustworthy and thorough, polite and reasonable. I would highly recommend and always trusted their judgement especially since Mike became Manager and Kris runs the desk."

"The person who worked on my vehicle (Julia) was very pleasant and understanding of my situation. I made the mistake of ordering tires online (just done do it people, they have no idea how to handle) and paid. Their website said that it was hold and I would be charged once the work was completed. When I dropped the car off I was assured it wouldn't be a problem to tender another payment option because I did not want the original card charged. So, you know, great work, not unhappy about that.... but when I go pay the person had NO idea how to handle this. I got frustrated and just said I just wont use them any more (and I never will regardless of the outcome). When I got home I called the national number. Of course, they couldn't do anything either. They had no option to deal with online orders (well, who does in this organization?). I would wait for somebody named David to call me to resolve the issue. Apparently this is an Area Manager where they don't give out full names or contact information, which I get to a certain extent. But, I will be surprised if I am ever contacted by this person. I guess my thoughts are this: You told me I could change payment methods. When I tried you had no idea what you were doing. You could've called somebody. You could've cancelled the invoice and wrote a new one (yeah, shouldn't that be somewhat easy?). No, you basically force me to do the one thing I didn't want to do. On top of that, my order amount due was different. They could figure out that......."

"I had my tire replaced here a few months ago. The process went smooth and quick, and they were very helpful during all of it. Recently, I took my car in to get the hear shield fixed since it had started to hang down. Unfortunately, I forgot to get his name, but the gentleman with the pretty eyes (you’ll know when you see him) was super helpful during that process as well. Major thanks to everyone at TiresPlus."