Quest Diagnostics

"Despite having an appointment, the waiting time is excessively long and unsatisfactory. It appears that the lack of available employees may be the underlying cause of this issue. Neat and clean inside tho."

"I see more negative and positive reviews here. Contrary to most unfortunate reviews, I’ve been a returning satisfied users for many years. The check-in process is easy, minimal wait time, my facility is spacious and clean. Some phlebotomists are not as friendly as others but never disrespectful."

"This place is the worst quest I’ve ever been in. No wonder why they have bad ratings. I drove from this location to the one on lake worth road because no one was helping me and everyone was super rude and wow the difference in customer service is crazy. The older Asian lady that works at the Wellington location is horrible she is rude, nasty, etc . I had a question and nobody in the Wellington location helped me. How did I drive from Wellington to lake worth and was seen within 15 minutes rather than me waiting hours. when I had an appointment and everyone going in before me that came in 30+mins after me. Wellington location needs to work on their customer service especially when people are paying a lot of money. Thank you to the staff on lake worth road you guys were the biggest blessing!!!!!!"

"To sum up, this was a horrific experience as the employees were rude, downright nasty and vindictive. I had made an appointment for necessary blood work several months earlier so that my doctor would get the results before my physical. I was early and checked-in outside the lab (8:25 am) as I was instructed in the text I received that morning. As I walked in, there was an employee at the inside security door calling for a patient. I asked if I needed to check in again. I was told emphatically no! So, I sat down and waited to be called. I had an 8.30 appointment and was early because I had another doctor’s appointment at 9:00 a few minutes away. I watched as the waiting room emptied and start to refill. I asked the next employee (who walked through the back area door) if I had been skipped. I was firmly told to sit back down and they would check. I NEVER SAW THAT EMPLOYEE AGIN. This went on several times. By the time (it’s now 8:40) the third employee who came out to the waiting room I questioned why I was being skipped over while people who came in after me were being taken. EVEN A GENTLEMAN IN THE WAITING ROOM WHO CAME IN AFTER ME AND HAD SEEN WHAT WAS GOING ON MUST HAVE FELT BAD AND ASKED IF I COULD BE TAKEN BEFORE HIM. We were both ignored and the next patient went into the back. Finally, at 8:50 (2) employees came out to get me (and explain there must have been some kind system error). When I complained that this was unacceptable, and I had another appointment in (10) minutes, one of the employees said she “DID NOT NEED THAT ATTITUDE and I was told “TO SIT BACK DOWN AND THEY WOULD COME ANG GET ME WHEN THEY WERE READY”. When I asked how long that would be, I was told they didn’t know. I was so upset I don’t know how long I sat there before someone came and got me, but it was after 9:00 when I left. 40 MINUTES AFTER I SIGNED IN. Obviously, I missed my doctor’s appointment which cannot be rescheduled for several weeks. Thank you, Quest for a memorable experience."

"You know, I was going to give this place a poor review, but after going back into the room for the blood draw, and asking the phlebotomist about her day, I rethought my negative, selfish attitude! Why? They are human, too. They have long days. Sure, we don’t like to wait more than 15 minutes if we have an appointment, and we want everyone to smile and greet us like we are the most valuable people in the world, and we demand to be serviced without an appointment (because we’re American!) Well, guess what? These people have long days, too. Employees call out and make things difficult on the team. Have some sympathy; I assure you, they are doing their best!"